Vehicle works great. But alignment is off some how, and early morning drives vehicle makes slight creaking noise when i put the vehicle in drive.
1/25/2022
Felix R. VERIFIED CUSTOMER
They did a great job and were really quick with getting the job done quickly very happy and satisfied
1/25/2022
Elizabeth V. VERIFIED CUSTOMER
get better staff
1/25/2022
Jenniffer S. VERIFIED CUSTOMER
They had my car for 1 week and I had to take the bus to work. I have kept in contact with the dealership but they didn't reply back. So, I went on my day off just to find out they couldn't do anything.
Sincerely,
Jenniffer
1/24/2022
Olga P. VERIFIED CUSTOMER
Excellent service!!!!!????
1/24/2022
Lorraine H. VERIFIED CUSTOMER
I have a recall on 2014 Kia Optima and Covina Kia said they would call me when they receive part during week. Never received a call!
I went to get a smog test and this test center notified me of recall.
Covina Kia should follow up with customers on status of parts on back order.
1/23/2022
Aurora B. VERIFIED CUSTOMER
Great service!
1/22/2022
Yesenia V. VERIFIED CUSTOMER
First time attending the Covina Valley location, and I have to say that the service that Karen provided was exceptional. She gave me helpful suggestions, checked prices and made sure that parts needed were available. It was a detail oriented experience, something that I haven’t experienced at other KIA locations. Thank you Karen for your assistance and dedication!
1/22/2022
Dealer Afr. VERIFIED CUSTOMER
Kept me informed and made my service visit easy and pleasant
1/21/2022
Susan J. VERIFIED CUSTOMER
Michael always provides great service.
1/21/2022
Veronica C. VERIFIED CUSTOMER
Mike, went out of the way to help me. I am very satisfied with the level service provided.
Thank you!
Veronica C
1/21/2022
Francisco R. VERIFIED CUSTOMER
Oscar provided too notch customer service and was very knowledgeable and courteous in every step of the way.
1/21/2022
Margarita V. VERIFIED CUSTOMER
Thank you a great experience.
1/21/2022
Vivian A. VERIFIED CUSTOMER
Thank you for Great service and a very Comfortable waiting area with snacks, coffee and water!
1/21/2022
Isidra A. VERIFIED CUSTOMER
I have taken my vehicle 2 times to check a weird noise after getting serviced and the vehicle has the same problem. I need this taken care of, I have wasted a lot time taken it back to get checked.
1/20/2022
Nikola Z. VERIFIED CUSTOMER
No Brainer! Car came in on a tow truck left fixed! :-) service and insurance company took care of the rest.
1/20/2022
Raquel G. VERIFIED CUSTOMER
Karen helped me out with a claim regarding my trunk paint peeling off. Corporate asked her to send over 2 estimates but she followed her bosses protocal and sent it to the regional manager which denied my claim. I wanted to know his name. I called Corporate and they were puzzled because he did not have that authority to do so because he is not the one who issues the claim checks for the authorized Collision centers. So, to protect other potential Kia consumers, I drove my car into 3 Kia dealerships showed browsing guests my peeled off paint that is not wear and tear but a paint defeat and 6 buyers, 1 who had cash the others good credit all left the lot. My estimates were roughly around $2,000 to fix my car, today Kias loss was over $170,000
1/20/2022
Frances S. VERIFIED CUSTOMER
Great customer service very nice and took the time to explain things to me
1/20/2022
Virginia D. VERIFIED CUSTOMER
Mike Connelly and his crew does a great job . Trustworthy definitely.