Was very pleased with Jonathan's customer service. He answered all questions provided additional information regarding car. He dud a great job
3/9/2022
Rath L. VERIFIED CUSTOMER
This is going to be a lengthy one, i tried to take my Kia for service in Ontario for a safety recall and they basically told me they could not schedule me due to me not purchasing my car from them and for me to take it back to where i purchased it from. So i tried my luck here at Covina Kia. They were able to schedule me in for service also when i got there they asked if i been with them before and even though i didnt purchase my car there Jonathan still took me in. His communication was very great , he got my car in and out and also kept me up to date on everything. Service was so quick and easy also he got them to wash my car as well. Impeccable service ! will be coming back for all my needs here ! Ty Jonathan for making my experience so welcoming & quick and easy!
3/9/2022
Wendy H. VERIFIED CUSTOMER
excellent attention
3/9/2022
Doreen C. VERIFIED CUSTOMER
Great communication! My car was done in a sufficient amount of time. Thank you
3/9/2022
Joanna S. VERIFIED CUSTOMER
I received my vehicle with bumps that were not there before. No one has emailed or called me about what happened.
3/8/2022
Sonia P. VERIFIED CUSTOMER
AmaIng fast service today .
Completely satisfied
3/8/2022
Patricia R. VERIFIED CUSTOMER
Mike was great! It just took too long to get my vehicle back.
3/7/2022
Nora T. VERIFIED CUSTOMER
Clean,friendly
3/7/2022
Carolynn C. VERIFIED CUSTOMER
The rental car experience was terrible and Oscar's attempt to help with it was for me to do it myself. Also, the repair is not fixed completely.
3/6/2022
Melissa C. VERIFIED CUSTOMER
Recieved a text that my kia was ready for pick up and to give them time to get it ready and wash it. I paid $175 for a diagnostic of what was needed and didn't get the vehicle back washed. I had the same vehicle in for repairs 8 months ago and spend $1,500 and even at that time I didn't even get a car wash.
3/6/2022
Grace B. VERIFIED CUSTOMER
Good customer service.thank you.
3/6/2022
Donna O. VERIFIED CUSTOMER
Michael is a huge asset to your company. He is friendly, thorough, and helpful. He taught me how to operate some of the features on my Seltos that I hadn’t been able to use since I bought it almost a year ago.
3/5/2022
Antonio C. VERIFIED CUSTOMER
Mr. Conelly lll always goes above and beyond. He never seems to fail. Along with his communication and personality I would love to keep his services. Thank you once again.
3/5/2022
Don M. VERIFIED CUSTOMER
We switched from Kia Pomona to Covina Kia, considering my family has bought 5 cars from them their service has really fallen behind. Oscar was great, very professional. Set an appointment for my Forye on the recall of the trunk latch.
3/4/2022
Kathy F. VERIFIED CUSTOMER
The tint looks great! Thanks to Oscar for his excellent service. Big thanks to Greg for a nice, cool look on our ride!
3/4/2022
Roxanne C. VERIFIED CUSTOMER
Oscar was incredibly helpful and considerate. I also found him to be very trustworthy. Kia is very lucky to have him on their team!
3/4/2022
Jeremy G. VERIFIED CUSTOMER
Made process very smooth
3/4/2022
Suzanne M. VERIFIED CUSTOMER
Thank you Michael for always assisting me w/ my service needs!
3/4/2022
Gail R. VERIFIED CUSTOMER
Michael is always very pleasant to talk with, thoughtful in his service suggestions and all around helpful.
3/4/2022
Evalyn B. VERIFIED CUSTOMER
I was never called with information about my vehicle. I had to constantly call myself to find out what was going on with my car. They said they would call me back in 20 minutes never received a call back therefore I showed up in person in order to get an answer on my car.