Jonathan always goes the extra mile on making us feel comfortable, he makes sure all questions are answered, all with a smile 100% of the time..
4/27/2022
Olga O. VERIFIED CUSTOMER
Karen Castillo has great customer service. She is extremely knowledgeable and very courteous. Thank you Karen
4/27/2022
Victor G. VERIFIED CUSTOMER
Jonathan has been responsive and forthright. Much appreciated!
4/27/2022
Toni S. VERIFIED CUSTOMER
She was a pleasure to deal with.
4/27/2022
Vera B. VERIFIED CUSTOMER
Problem was not presenting itself. No extra service, should be able to diagnose the problem without it duplicating the issue. Service rep was great
4/26/2022
Georgia B. VERIFIED CUSTOMER
Great service Thank you
4/25/2022
John Q. VERIFIED CUSTOMER
Courteous, clean environment. Quite pleasant.
4/25/2022
Gloria N. VERIFIED CUSTOMER
She was great and very sweet and personable
4/25/2022
Steven C. VERIFIED CUSTOMER
Karen was very thorough and complete with explaining all that was gonna go on with the service of my 2015 Kia…
Thank you for great service….
Steve Collins
4/25/2022
Rogelio N. VERIFIED CUSTOMER
Thank you for the work that was done on the car
4/25/2022
Johnny C. VERIFIED CUSTOMER
I was very Happy and please with Micheal Connelly and Covina Valley Kia the service was Excellent!!!! I left with a big smile thanks to Micheal Connelly and the Covina Valley Kia team!!!????????????????????Thank You I will definitely come back to get my care serviced and recommend others to do the same
4/24/2022
Joyce Y. VERIFIED CUSTOMER
Good job.
4/24/2022
Norma S. VERIFIED CUSTOMER
scheduled 12:30 appt. 2hrs. for oil change not happy about wait time
4/24/2022
Martin L. VERIFIED CUSTOMER
He was able to get the repair done on time. This hasn't always been the case.
4/23/2022
Shauna N. VERIFIED CUSTOMER
Karen has been great to work with, and has been very understanding of our needs to have the SUV returned to its original condition. However, the workmanship of those completing the repair has not been satisfactory. The trim sticks out more than it should and is loose in some areas. There are scratches next to the window on the molding. There is a larger gap between the molding under the door than on the driver side. There is a small dent on the door near the top closest to where it curves towards the window. If the door was replaced, why would there be a dent there? There is now a chip in the paint on the driver side back door. How would that happen? The workers need to pay closer attention to the details. One can refer to the driver’s side to see how the trim and molding should be installed. The clear strip that acts as a guard for opening the door is gone from both passenger side doors. Not sure why it would be gone from the front passenger door as it wasn’t involved in the mishap. These strips are still on both doors on the driver side. Please rectify the foregoing issues.
4/23/2022
Robert F. VERIFIED CUSTOMER
Excellent overall service
4/23/2022
Julian A. VERIFIED CUSTOMER
Keep it up
4/23/2022
Kevin J. VERIFIED CUSTOMER
Mike always does an exceptional job! His customer service is second to none! I will continue to bring my vehicle to Covina valley Kia to have it serviced every time! Thank you very much! Kevin
4/23/2022
Daniel T. VERIFIED CUSTOMER
I got a oil change , tire rotation and multi point check up which includes top off. They topped off nothing. Appt time was to be 2:30pm I saw my car being driven in shop at 3:30pm. Price was $ 127.00 with no coupon discount. And two lost appointment times which I drove their for service and was turned away.
4/22/2022
Mika Y. VERIFIED CUSTOMER
Oscar was very pleasant and professional! He made me feel certain that my car was in great hands -- and receiving superior service. Thanks, Kia!