Covina Kia Auto Repair Service

The service team was great I was very satisfied thanks

Oscar Was very professional and informative. Been to the Kia dealer once in Cerritos never go there again. I’m satisfied with Oscar very professional.

Michael was absolutely OUTSTANDING. He was helpful, courteous, & pleasant to work with. He stayed on top of notifying me of my vehicle and helped me to understand the process in fixing my vehicle. Beyond 5 star service!!!!

Great service!

Communication was very very difficult. I think rep was very busy and I had great difficulty to contact him at Kia- he was frequently too busy to take my calls and I would leave message and never get a call back. Rep said I had to keep calling back to check when machine was fixed so I could get service — I feel this was inappropriate— I shouldn’t have to check every day if machine is working. He should have been able to notify me himself when I could get next appt. after machine was fixed. Ridiculous for me to have to call in every day. Why couldn’t he just make a note and remember to call me back? Also, he had limited knowledge why a/c needed refill if there is no leak. I had to look this up myself to find that vehicles will typically need to be recharged every 5 years when there r no leaks. ….. This was the Most frustrating experience I have ever had with a professional dealership. Very disappointed. However, car was fixed eventually and it seems to be working good. I am thankful for that. Rep was nice throughout service frustrations, but just not able to provide enough communication…..I am assuming every one has more work than usual so less time is available for them to be personable and do appropriate follow up for customer service….seems that way w a lot of things due to COVID. Thank you

Left undercarriage uninstalled. Was dragging around when town truck arrived. Why would they leave that part disconnected after advising I would pick up the car the next day. Im completely unsatisfied with my service.

Oscar was polite and explained everything well. I feel he was looking for deals that would benefit me. He was knowledgeable and efficient.

Very pleased !very nice and friendly service from the staff

Great job like always

Michael was very friendly and professional. It was very refreshing considering my first experience with Covina Kia was not a pleasant experience. I will definitely come back as long as Michael is working in the service department.

Excellent service and reasonable labor charge. Good impression with my first service from your service Dept. good job.

Oscar was excellent. (5 star service). However, initially the service tech could not locate my appointment. After explained that a representative from Covina Valley Kia callEd L

As always awesome staff and fast service

Absolutely love the people here ! Everyone is always very friendly, extremely helpful and professional! I don’t live in the area but actually drove out to this dealership because the other ones closer to me have never been very helpful or efficient. Thank you all for being so awesome! And love the car wash thanks!

Thank you for a great job

Jonathan did a great job in getting my Kia worked on quickly and accurately. It went in for recall service and I was told it would take all day. My appointment was at 12:30 I was in just after 10 and out with a clean shiny car by 1:00PM. Greatly Appreciated.

Michael was respectful and kept me updated about my car’s service

Actually worked with two other team members as Mike was busy. Always great service.

Is good service Thanks

Every time I go to the Kia dealership I’m so happy with the service and how amazing the staff is. I’m so happy with Covina kia.