Thank you Jonathan for the great service and for keeping me informed about my vehicle.
5/1/2022
Carlos B. VERIFIED CUSTOMER
My Sorento has had an issue that can’t get resolved, only band aid fixes. This is a time waster as I have had to go out of my way to take my car in 4-5 times in less than a year. Every time this happens, my passenger side floor gets really wet. This causes mildew (hopefully not mold) that makes my asthma act up. Since the issue can’t be fixed, the blame is placed on the car getting dirty and that dirt clogging the pathway. I was even told this was caused by the wrong air filter being installed; it was the same filter the car came with. I had a great buying experience and it’s the reason I have purchased a few Kia cars and recommended them in the past. This is the first time I had to really use the warranty. Based on my experience I will not be purchasing the Telluride or recommend Kia any further. As a matter of fact, I will caution folks to be weary about purchasing a Kia because the service is inadequate. I will be talking to a Lemon Law attorney if this issue happens again.
5/1/2022
Stephen B. VERIFIED CUSTOMER
Very professional intake and vehicle return. Good job.
5/1/2022
Eric S. VERIFIED CUSTOMER
I took my car in for two recalls and a new problem began after I took it in. Now I’m stuck with a sputtering car. It shouldn’t matter if there aren’t any error codes there’s obviously something wrong. If the lead mechanic Mike says it could be the transmission why wasn’t the transmission looked at? Why keep flashing the same software over and over. Also anyone I spoke to seemed to have little to no sympathy or concern.l as if it was no big deal that my car is sputtering. There was little to no effort to FIND and SOLVE the problem. I was also not offered a rental car. There was also mixed stories. One advisor said they WERE able to feel what I felt, the official papers say the problem was NOT replicated. I have lost all trust in Covina and it was a mistake to bring my car here. Unless I’m offered a free rental and a free diagnosis and free repair to what new problem Kia of Covina caused I will never return. I’m taking it to Cerritos where I was treated with concern and listened to to help solve the problem. SOMETHING happened after the mechanics touched it and now I have a potentially unsafe car sitting in the driveway.
5/1/2022
Jose O. VERIFIED CUSTOMER
Great service by everyone today. Car wash was nice also. A+ all around
5/1/2022
Crystal C. VERIFIED CUSTOMER
Amazing
5/1/2022
Marcial A. VERIFIED CUSTOMER
No comments at this moment.
5/1/2022
Manuel C. VERIFIED CUSTOMER
Good job like the service can't wait to come back
4/30/2022
Fidencio R. VERIFIED CUSTOMER
Great professional and friendly service.
4/30/2022
Abraham L. VERIFIED CUSTOMER
Thank you all so much and Thank you Oscar for all your help..
4/30/2022
Juan E. VERIFIED CUSTOMER
Michael Connelly helped me Not Karen Castillo. Michael is awesome, he has excellent customer service skills.
4/30/2022
Virginia A. VERIFIED CUSTOMER
I am very happy with the service. Jonathan was very helpful and attentive. I felt at ease knowing he will help me take care of the issue on my car. Great customer service! Thank you Jonathan! You are vey much appreciated!
4/30/2022
Raymond B. VERIFIED CUSTOMER
I had a pleasant experience with the service department. A very courteous and helpful crew. My car was serviced in a timely manner. Good job!
4/30/2022
Carol M. VERIFIED CUSTOMER
Great customer service!
4/29/2022
Vincent F. VERIFIED CUSTOMER
They were great took care of my car
4/29/2022
Monica S. VERIFIED CUSTOMER
I didn’t get my sticker which tells me when I need to take in my car for the next service
4/29/2022
Oscar R. VERIFIED CUSTOMER
Once my car was ready they told me to wait because it was going to get washed also received a txt said the same but when I picked up my car was still dirty why say that if it was a lie ?
4/29/2022
Roubina G. VERIFIED CUSTOMER
Yes Michael helped me a lot so I'd Jonathan thank you so much for your service
4/29/2022
Amber M. VERIFIED CUSTOMER
Oscar provided me with amazing customer service and went above and beyond to make sure my car was fixed. He was available for every phone call, patient, and communicated with me every step of my service process.