Emilio was amazing! I rarely brag about an experience, but he truly made my day with his detailed information and explanation of what was done to my vehicle. Customer service is a very important thing. He nailed it. Thank you.
4/12/2026
Paulina C. VERIFIED CUSTOMER
Emilio was great. He provided excellent customer service and took his time explaining what the issue was with my car and that they were able to correct it. I didn’t feel rushed at all considering it was about 5-10mins to closing. He’s definitely the type of employee/ advisor that makes you want to bring your car back knowing the experience will be good.
4/11/2026
Marisela S. VERIFIED CUSTOMER
Service was great, however your service advisers were not. I had to walk inside to check in. I was waiting there for someone to make eye contact with me. With the two that were there there was none. Into Eric Perez made contact with me from his office.
Thanks again Eric.
4/11/2026
Juan C. VERIFIED CUSTOMER
No need to call me back.
I went there hoping to get my card serviced.
Check in and was told to wait a couple of hours.
After I waited for almost two hours.
After that George came over and told me that my car was not serviced. I need to take it back some other day for inspection.
I like to remark that George give me a good service. And I appreciate it.
I also spoke with Jesus the technician and he was professional and courteous.
I feel disappointed that Everytime I came to your dealer for service or parts. It's not possible to take care of my car needs.
I have called in the past asking for Parts department. And asked me to leave my phone number and email. After that I get bombarded with calls and text messages.
Asking me to talk to a sales representative.
No mention about my parts inquiry at all.
There's room for improvement in that area.
I called Pomona Kia Parts department and actually answer the phone. Tells me if they had the part, price and more...
Have a great day!
4/11/2026
Norberto A. VERIFIED CUSTOMER
Great service
4/11/2026
Concepcion C. VERIFIED CUSTOMER
I am client for many years off Kia at Cerritos, I am very confident the service with Aldo Gallegos he is very professional with his work so I fallow him. I like to feel confident with my car who going to fixed.
Thank you to Aldo Gallegos.
4/10/2026
Marc D. VERIFIED CUSTOMER
????????
4/10/2026
Diane D. VERIFIED CUSTOMER
Aldo gave great customer service!
4/9/2026
Mario C. VERIFIED CUSTOMER
Emilio was extremely helpful, made me feel welcome and helped me right away, and had good energy that I’m going to go make my appointment there for my vehicle. But over all my car was great. Thank you to the workers and especially with Emilio.
4/9/2026
Lalita S. VERIFIED CUSTOMER
George is awesome. He really took care of me and made me feel so happy to come get my car serviced here. Smoothest and fastest service I’ve gotten so far compared to the other Kia’s.
4/9/2026
Nathan B. VERIFIED CUSTOMER
Jose did an awesome job. He helped me a lot.
4/9/2026
Valerie R. VERIFIED CUSTOMER
I was very satisfied with the services.
4/9/2026
Isaiah L. VERIFIED CUSTOMER
Great service thank you!
4/9/2026
Tracy S. VERIFIED CUSTOMER
the service was absolutely amazing and informative! Emilio was also incredibly kind and helpful in making my experience easy and I enjoyed the conversations I had with him!
4/9/2026
John D. VERIFIED CUSTOMER
Everything went smoothly. Took about 2 hours to handle the emissions recall issue. Even got a free car wash and an air freshener!
4/9/2026
Martin C. VERIFIED CUSTOMER
Great customer service!
4/9/2026
Carlos F. VERIFIED CUSTOMER
Excellent service and very accommodating.
4/8/2026
Ken M. VERIFIED CUSTOMER
Excellent service.
4/8/2026
Juan L. VERIFIED CUSTOMER
I was good till I just noticed that there is coolant not sure where from if it's leftover from what was done to the car but it's evident. Really had not driven the car since I picked it up. Not to mention the reservoir was not refilled after the thermostat was put in.
4/7/2026
Jose R. VERIFIED CUSTOMER
I waited for a little more than two hours for an oil change and tire rotation, and I found out that they never rotated my tires! Just for the heck of it I put a little mark on my back rims and when I came home the markings were exactly on my back rims. This is the 2nd time that someone inside dropped the ball, I don’t know who to blame. Next step is just to try another KIA dealer.