Covina Kia Auto Repair Service

Always good service from Michael!!!

Fast and Emilio has the best sense of humor

Service was great and very happy

He was very professional and very pleasant. Help me right away for my service I might telluride.

Erick was very helpful I enjoyed working with your staff

thank you Michael for your help and support taking care of my wifes car.

George was very helpful and thorough in explaining everything, my experience went very well.

Eric was very helpful and the the shuttle driver was very nice, they made sure the whole experience was comfortable for us and Eric answered all our questions. Very good

It was a pleasure working with Eric Petez. He was professional but very courteous and nice. He was knowledgeable about the exact service provided to our vehicle. He was also informative about some of Kia's new product lines and advised us to seek additional info from the sales team. He made sure to check on us in the waiting area and made sure we were happy with our overall service. We will be sure to set our next service appointment with him.

Thank you

I normally don’t send bad reports bc I know that it’s incredibly hard to do customer service. When I walked into the service room I saw all the award certificates for Michael and I was impressed thinking I would get good service. I dropped my car off on a Thursday and he told me that they would take a look on Tuesday. Once the problem was identified - covered under warranty - I asked him when the car would be done (just an ETA because I know you your are always slammed). After a full week went by I called over and over (at least 4 times) over a 2 day period asking for an update. Then my wife called and spoke with him. She asked for an update as well as putting us on the waiting list for a car loaner. By this point, it had been a couple of weeks - we have 4 kids and weve borrowed multiple cars from family and friends to make this work. He told her he would take care of that. Then a few more days passed and we kept getting sent to voicemails. Finally my wife, with great frustration, called and talked to a lady and she told us that Michael had been out sick and we were never put on a list for a car loaner. We were quite upset. We don’t plan on coming back. I had a quick better service at Kia Pomona.

Great customer service

Mr Velasco answered all of my questions and was very knowledgeable. I appreciate him very much

Everything was great and probably the fastest service I’ve ever received! I only bring my Kia to you guys and I will continue doing so based on the level of service you continue to provide.

I brought in a functional vehicle and was returned a non functioning vehicle. You told me to bring it back in to see what could be done and basically just wasted 2 months of my time and money to tell me there's nothing you can do.

Jose had my vehicle done earlier then expected and was very efficient on communicating with me that the fixtures were covered by the warranty and also when I could pick up my vehicle. Thank you Jose

Great service! Erick was very friendly and knowledgeable. He made me feel comfortable and he answered all my questions. I left Kia satisfied with his service.

Today was a great day at Covina Kia. Jose was very attentive to help me. Thanks for all your help.

Came in with my vehicle not starting 100% of the time, they came back with saying that it’s the battery. I had aaa test my battery I bought from them less than a year ago and they explained that the battery is good. I got home and yet again the problem happened again!! I called and asked if they checked the alternator and they said “no we will not check it with a good batttery.” I am still under warranty and explained that my vehicle is still having the start up problem. They said they will not get me in for another 4 days. I do work so I need a vehicle to get from point a to point b. When I asked Aldo the first time if I could get a rental car, he said “ we don’t do rentals anymore, you can go to enterprise down the street.” So went to enterprise and looked into it. I called the operator for Kia and asked the same question. She explained “ yes we do offer rental vehicles but we don’t have any available but we could put you on the list.” So went back to Aldo and asked if I could be put on the list and he explained “I can’t unless you are going work on your vehicle.” I’ve been without a vehicle for almost 2 weeks now and now have to wait another week without a vehicle for work. It’s not my fault that your technician didn’t check everything possible to find the issue with my car not starting. Even when I called back after I just left the dealership within 30 minutes and stating my car is not starting, they said there is nothing they could do until Tuesday. This is unacceptable as I took my vehicle in to have your technicians to find out why my car wasn’t starting and they were unable to find out why, by not testing everything possible option. Now I am without a vehicle for another week to get to work. Hopefully they are able to find out what’s going on with my car!

George got my car back same night. He really went above & beyond.