The service advisor was great! The dealership wasn't. They constantly over-promise and under deliver. I was told over the phone when booking the appointment that this would be a 1.5 hour job and it took 3.5 hours. I have to imagine this is due to kia over scheduling appointments/walk-ins. Again, not my service advisors fault, he was great
4/19/2026
Eleanor E. VERIFIED CUSTOMER
Great service!
4/19/2026
Karen K. VERIFIED CUSTOMER
Angelina was great. Jennifer did a great job with loaner car. I know my heater is not working correctly. I don’t think it’s normal for my tachometer to not register and my car travel slowly as if it was a golf cart. The tech team couldn’t find anything wrong. Frustrating to know that I will have to come back at some point to report the same issues. I do love my Carnival!
4/19/2026
Genesis S. VERIFIED CUSTOMER
Emilio was awesome, he build an instant connection and answered all of our questions. My only concern was with the people who worked on the car, I had a low air tire alert, it’s a bummer it wasn’t taken care of given I took the car for an oil change usually it comes with a quick inspection of car.
4/19/2026
Kathy R. VERIFIED CUSTOMER
First of all, I left the service area without anybody explaining to me what was exactly done on my car. I was just asked to pay, given the receipt, that’s it! NO DESCRIPTION NOR EXPLANATION ON WHAT WAS DONE ON MY CAR. Secondly, almost 3hrs waiting without any follow up nor update, until I got up my seat and asked if my car’s ready! Terrible experience. I can’t wait for my lease to be over. Never again driving a KIA to avoid their very poor service department.
4/19/2026
Jennifer B. VERIFIED CUSTOMER
Excellent customer service very helpful very nice thank you
4/19/2026
Marissa B. VERIFIED CUSTOMER
Great job
4/19/2026
James H. VERIFIED CUSTOMER
Excellent service
4/18/2026
Ybrahim P. VERIFIED CUSTOMER
Mike Conley took care of me and I’ve known him for years and he’s really cool and professional. I was happy with everything.
4/18/2026
Heather D. VERIFIED CUSTOMER
Michael Connelly provided exceptional service.
4/18/2026
David J. VERIFIED CUSTOMER
Was treated very well. Great communication. Got a free coffee. My van was repaired under recall or warranty. What's not to like. Very satisfied.
4/18/2026
Ma Del. VERIFIED CUSTOMER
He did a great job ????
4/18/2026
Sandra O. VERIFIED CUSTOMER
Emilio was great. He conducted himself in a very professional manner. He explained things clearly. Extremely helpful, but to me the most important issue was that he was very polite and well mannered. He is an asset to your company.
4/17/2026
No Name. VERIFIED CUSTOMER
Jose did an amazing job . Appreciate the great service!
4/16/2026
Eva M. VERIFIED CUSTOMER
I appreciate Jose Valencia for his professional courtesy and fast work. Your Covina Kia is fantastic! Thank you.
4/16/2026
Jaime A. VERIFIED CUSTOMER
Excellent service!
4/16/2026
Paul S. VERIFIED CUSTOMER
Michael is great, he always gives great customer service.
4/15/2026
Dameron F. VERIFIED CUSTOMER
Emilio and other staff members were extremely courteous and answered any questions I had
4/15/2026
Linda P. VERIFIED CUSTOMER
Efficient, friendly, kind. Very happy with my encounter. He kept track of me, updating the status of my vehicle through the entire wait. Made ne feel at home and assisted me through the entire process. Was impressed with his ability to manage several issues at one time, answering the phone, communicating with staff and walking me through explanations to assist me to make appropriate decisions.