Huge thanks to Eric for the excellent service! He even stayed late to help me and make sure everything was handled. That kind of commitment and customer care is rare.
4/7/2026
Christine C. VERIFIED CUSTOMER
Thank you!
4/6/2026
Lucia C. VERIFIED CUSTOMER
Servicio 10
4/6/2026
Teri M. VERIFIED CUSTOMER
Jose was very attentive and professional. The time spent repairing or completing the maintenance on my car was within the timeframe that he gave me and I was very pleased with that. All in all the service I think Covina Kia dealership was excellent.
4/6/2026
David O. VERIFIED CUSTOMER
Jose was not the most pleasant person to deal with. While I was waiting to be called by him I heard him having a conversation with someone on the phone and he seemed to be bothered by the whole conversation. That attitude continued with me. He just came across like he was bothered to be interacting with his customers and didn’t want to be there. This is the 2nd time that I witnessed a bad attitude from the guys at the service desk. I believe the name of the 1st guy I dealt with was Aldo.
I understand that it is work and there are some days that you would rather be somewhere else. However the lack of professionalism that
The service counter exhibited not only to me but others as well is not a good look. It is because of this that I will be looking for another dealer to service my vehicle
4/5/2026
Dominic M. VERIFIED CUSTOMER
Emilio did an excellent job, I was and am very happy with his customer service.
4/5/2026
German F. VERIFIED CUSTOMER
Excellent service thank you
4/5/2026
Maha H. VERIFIED CUSTOMER
Service department failed to review the invoice or let us know that the recall service we brought our vehicle in for was not completed. Not only did they not complete the service, they didn’t mention it to us, or try to set up a new appointment to get the recall service job done. We spent 2 hours of our day waiting for this to be completed, not to mention the driving time. Very disappointing with the lack of communication. You need to be better.
4/5/2026
Juan R. VERIFIED CUSTOMER
Emilo is a great person—kind and attentive—and possesses a wealth of knowledge regarding the services that Kia offers.
4/5/2026
Kamerin I. VERIFIED CUSTOMER
Car took over 2 months to get fixed. Getting information out of our service adviser about what was going on with the vehicle was extremely difficult through the process.
4/5/2026
Paul B. VERIFIED CUSTOMER
Alfo was great,
4/4/2026
Matthew H. VERIFIED CUSTOMER
2.5 weeks turnaround time is crazy. Reactive communication as well.
4/4/2026
Bill A. VERIFIED CUSTOMER
Great service
4/3/2026
Leah F. VERIFIED CUSTOMER
We loved working with George
4/3/2026
Steven A. VERIFIED CUSTOMER
George went the extra mile to make sure that we able to get to work done at his location
4/3/2026
Veronica C. VERIFIED CUSTOMER
George is kind and honest. He also walked me to my car when I went to pick up.
4/3/2026
Miguel B. VERIFIED CUSTOMER
They went above and beyond to get my car back before closing time. And very friendly staff
4/3/2026
Monique F. VERIFIED CUSTOMER
10/10 ????????????????????
4/3/2026
Monica D. VERIFIED CUSTOMER
The only thing I did not like is that I had to leave my car for 9 days before it was ready for pickup