Everything went smoothly. Took about 2 hours to handle the emissions recall issue. Even got a free car wash and an air freshener!
4/9/2026
Martin C. VERIFIED CUSTOMER
Great customer service!
4/9/2026
Carlos F. VERIFIED CUSTOMER
Excellent service and very accommodating.
4/8/2026
Ken M. VERIFIED CUSTOMER
Excellent service.
4/8/2026
Juan L. VERIFIED CUSTOMER
I was good till I just noticed that there is coolant not sure where from if it's leftover from what was done to the car but it's evident. Really had not driven the car since I picked it up. Not to mention the reservoir was not refilled after the thermostat was put in.
4/7/2026
Jose R. VERIFIED CUSTOMER
I waited for a little more than two hours for an oil change and tire rotation, and I found out that they never rotated my tires! Just for the heck of it I put a little mark on my back rims and when I came home the markings were exactly on my back rims. This is the 2nd time that someone inside dropped the ball, I don’t know who to blame. Next step is just to try another KIA dealer.
4/7/2026
Cristina D. VERIFIED CUSTOMER
Huge thanks to Eric for the excellent service! He even stayed late to help me and make sure everything was handled. That kind of commitment and customer care is rare.
4/7/2026
Christine C. VERIFIED CUSTOMER
Thank you!
4/6/2026
Lucia C. VERIFIED CUSTOMER
Servicio 10
4/6/2026
Teri M. VERIFIED CUSTOMER
Jose was very attentive and professional. The time spent repairing or completing the maintenance on my car was within the timeframe that he gave me and I was very pleased with that. All in all the service I think Covina Kia dealership was excellent.
4/6/2026
David O. VERIFIED CUSTOMER
Jose was not the most pleasant person to deal with. While I was waiting to be called by him I heard him having a conversation with someone on the phone and he seemed to be bothered by the whole conversation. That attitude continued with me. He just came across like he was bothered to be interacting with his customers and didn’t want to be there. This is the 2nd time that I witnessed a bad attitude from the guys at the service desk. I believe the name of the 1st guy I dealt with was Aldo.
I understand that it is work and there are some days that you would rather be somewhere else. However the lack of professionalism that
The service counter exhibited not only to me but others as well is not a good look. It is because of this that I will be looking for another dealer to service my vehicle
4/5/2026
Dominic M. VERIFIED CUSTOMER
Emilio did an excellent job, I was and am very happy with his customer service.
4/5/2026
German F. VERIFIED CUSTOMER
Excellent service thank you
4/5/2026
Maha H. VERIFIED CUSTOMER
Service department failed to review the invoice or let us know that the recall service we brought our vehicle in for was not completed. Not only did they not complete the service, they didn’t mention it to us, or try to set up a new appointment to get the recall service job done. We spent 2 hours of our day waiting for this to be completed, not to mention the driving time. Very disappointing with the lack of communication. You need to be better.
4/5/2026
Juan R. VERIFIED CUSTOMER
Emilo is a great person—kind and attentive—and possesses a wealth of knowledge regarding the services that Kia offers.
4/5/2026
Kamerin I. VERIFIED CUSTOMER
Car took over 2 months to get fixed. Getting information out of our service adviser about what was going on with the vehicle was extremely difficult through the process.
4/5/2026
Paul B. VERIFIED CUSTOMER
Alfo was great,
4/4/2026
Matthew H. VERIFIED CUSTOMER
2.5 weeks turnaround time is crazy. Reactive communication as well.