Eric, thank you very much for your help on my smog check recall and thank you to Covina Valley Kia
4/2/2026
Luz Z. VERIFIED CUSTOMER
Excellent customer experience thank you!
4/2/2026
Rennan O. VERIFIED CUSTOMER
Thank you Emilio. I always felt you were going out to bat for us. I appreciate it very much.
4/2/2026
Annmarie B. VERIFIED CUSTOMER
Everyone I had any interaction with was helpful and extremely courteous.
4/2/2026
Jeremiah O. VERIFIED CUSTOMER
Very nice and welcoming attitude.
4/2/2026
Jo G. VERIFIED CUSTOMER
Eric P was great as always nothing short of greatness! Thank you! ????
4/1/2026
Michael A. VERIFIED CUSTOMER
Nice and proffasional service, specialy from Mr. George, he was Great and very helpful. Thank you George Kasem
4/1/2026
Kelly H. VERIFIED CUSTOMER
Emilio went above and beyond my expectations, kept me notified of my car status and notified me in advance of when I can pick up , he was very nice and helpful. Will loved to work with him again .
4/1/2026
Reyna G. VERIFIED CUSTOMER
It was super busy when I went in for my appointment, but everyone was super kind and had great customer service.
4/1/2026
Lisa I. VERIFIED CUSTOMER
Emilio was great, but your process of having to leave my car for 5 days just for diagnosis and validate that the issue is under warranty and get another Kia department to agree and approve while the car sits at your lot and the customer is left without a car for almost a week needs to be changed. I would never buy another Kia for this reason.
I know other brands will give a loaner for a $60,000 car.
Outside of that, Emilio the customer service rep who helped me was very nice, professional and efficient .
4/1/2026
Ruben M. VERIFIED CUSTOMER
I Commented that horn wasn't working. He said it would be 4 to 5 days to have it diagnosed. He said loaner could not be given till he confirmed it was under warranty. He said he wouldn't know if it could have been tampered with or maybe rats could be tearing the wires. I told him no one has tried working on the car and we don't have rats and the car was a lease and it would be under warranty. He said he could not check it till 4 or 5 days. When the car was ready it took about 20 min to bring from service after he said he would bring it right away. My app also did not have the service complete done. I had to click service complete on my app for it to show service was completed. He also quoted a price over the phone then when it was time to pay he had raised the price and only lowered it back to the quote after i mentioned that was not the price over the phone. Then made it seem like he was doing me a favor my lowering it back to the quote.
4/1/2026
Pierre N. VERIFIED CUSTOMER
Great customer service, made me feel welcomed, also explained every step in detail, attitude was eccellent
4/1/2026
Albert S. VERIFIED CUSTOMER
Eric is awesome as usual and very attentive to details. Highly recommended advisor!
4/1/2026
Jo G. VERIFIED CUSTOMER
Thanks! Adam helped a lot as well!
4/1/2026
Precy Cool. VERIFIED CUSTOMER
Good job keep it up!!
4/1/2026
Jianmin T. VERIFIED CUSTOMER
I’m very happy with Eric, for now I only want Eric to help me every single time
3/31/2026
Amy P. VERIFIED CUSTOMER
Emilio has been the BEST service guy I have had.. in my 6 years coming to Kia service department. It’s Never a good experience because it always takes so long for customers!! Even with an appointment and with great warranties and service packages. Emilio made sure I was satisfied and happy. He went above and beyond. He made sure my car was completed and ready for me. I will be asking for him always! He makes sure the customer is happy and NOT INCONVENIENCED!!!!!!!! I can’t say that about others! Thank you Emilio!!!!
3/30/2026
Javier B. VERIFIED CUSTOMER
Michael was friendly and the service was quick.
3/29/2026
Karen H. VERIFIED CUSTOMER
Was very satisfied with my service today. Thank you