Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Was another great experience

Rudy was great and my car was ready ahead of time.

Outstanding, prompt service, extremely professional.

1) I checked to confirm that transportation would be available to drop me off after taking me car it. It was not. And took 45 minutes to get it sorted out. Things happen. But no one seemed attentive or seemed to actually want to assist. Not great customer service. 2) I was told “$150 total” then “we won’t charge more than the $214 you authorized” and the final estimate was $365. The charges were unclear and kept going up. It felt like a bait and switch. It’s not a good look to seem like you’re hiding or adding in charges. 3) $880 of services were “recommended” but none of those things were related to the inspection that was completed. I had to ask about the inspection items and then I was told how important it was to do those things. How important could they be if the “trusted professionals” didn’t actually notice them, or bring them up, or suggest way to take care of them until I followed up. And in the meantime suggest an additional $880 of work. Shady shady shady. Customer service wasn’t great, I didn’t feel like my car was being taken care of, and I felt like I was being taken for a ride, and milked for money. The rep I worked with was nice and attempted good communication but these issues are glaring. I wouldn’t recommend Norm Reeves and I wouldn’t come back.

Very thorough, friendly and professional!

Crystal went above and beyond with my car service. She made sure to keep communicating with me throughout the whole process of my car being fixed.

Car service was good! ???? However, When my car was ready, Crystal texted me to let me know. I texted her back letting her know I'm on my way.When I went to pay, Crystal was not at her desk. I waited and waited (about 10 minutes), but no Crystal until Francisco helped me with the payment. At least she should have had the curtesy to let me know that she's on her break and someone else was going to help me... I waited, but someone else would have walked out without paying!

Awesome service and fast answers

Going forward I will be a lifelong Cerritos Norm REEVES Ford customer because of the excellent attention my Ford was given by Eduardo Millan

Mike was very helpful and kind.

Excellent friendly service and very convenient!

Timely, kept up to date on progress, everything explained clearly. Very welcoming and friendly from start to finish.

The technician was on time, knowledgeable, helpful, and efficient.

I had an appointment at 12.40 PM and check in at 12.35 I waited more than 3 hours to get an oil change A lot of people got there after 2 PM and they where Service before me. It was 3 PM when I asked at the desk What happened with my truck and they said. It’s that your Truck. My truck was there along and no buddy was doing Nothing

I feel that the fee ($215.00) for the evaluation was excessively high and I don’t think I would want to go back again

Awesome customer service as always, thank you Crystal

Rudy provides great customer service.

Rafael was terrific. His customer service was above and beyond. He was extremely professional, courteous and friendly. I appreciated his thorough explanation of services for my truck. He also asked me for my Ford pass information and discovered that I had rewards that I could apply to my service. I felt very comfortable and trusted the care of my truck with him. I didn’t feel comfortable at the last dealership that I took my truck to so this experience was a very welcome change. I was really excited that they even washed my truck. That has only happened once in nearly 7 years of taking my truck to another dealership. Thank you.

Great service

As always, the dealer service was excellent. Oscar was really knowledgeable and educated me on the needs of my truck to keep it running well.