Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

I’m highly and completely satisfied with how Mike Mosley helps me with my vehicle and gets the job well done. Thank you Mike. You are awesome.

Friendly and efficient service so far that I’ve had to service the truck. I’ve owned a few Fords over the years and the service from years past have been very poor. Customer service has improved greatly over the years. I hope that continues.

Great service, friendly employees vehicles ready when they said it would be

Rafael was great to help me get taken care of and Eduardo helped as well.

Best experience ever Oscar was very professional and got my truck fixed in record time Thank you

Tried multiple times

Savannah was very helpful and very informative. Transaction went smoothly.

Big thanks to Eduardo who always makes these experiences feel like your winning the lotto even though you’re having to pay. And good job to the team of people he relied to fix my vehicle asap. Thanks again I’ll see you on the next service or repair.

Good service , nice person And fast service. Thank you

Tony did wonderful with the rest of team at this location, everyone was friendly, approachable and very helpful.

It’s all good

GREAT JOB

Great service Will keep doing it as li g as they have it for the customers

It was quick and easy process Thanks to Raphael

The service I was given by Savannah can barely be considered service. It started great, until it took more than 10 days to get a single service provided. Not only was I laughed at by the member assigned to my vehicle when I asked for updates on the time-line of completion, I was also given false updates. I was told it was being worked on when the part wasn't ordered, told it was completed when the part wasn't delivered, and harassed in person by several employees when I went to the service department in person for answers. I asked to see a manager, was directed to an employee who said he was a manager and then laughed in my face when I began explaining my issues and told me he wasn't a manager at all (joined with laughter from a few more employees present at the time.) The end result was a ridiculously high price for parts and labor that seemed more like robbery than successful service on my truck. The only employee that was helpful to me was Armando Alcaraz. He was kind, courteous, provided me with real updates and deserves a raise for the service he provided in a short amount of time. This is the first Ford vehicle I have owned and from this experience, I will never be buying a Ford (or an affiliated subsidiary of) ever again.

No issues at all. Very good experience. Rafael was knowledgeable and professional.

Great job he did keeping me informed about the situation with my truck

mui buen servicio mui a tentos

I truly appreciate the outstanding service and the thoughtful communication provided. It made such a positive difference!

Savannah was excellent! Fully communicative and always responded to my questions kindly and with a ton of patience!