Rafael was outstanding, informative, thorough overall everything you want to see in a service writer. I greatly appreciated his knowledge and attention to my requests.
Thanks again for a great job.
5/14/2025
Arlyn I. VERIFIED CUSTOMER
I am satisfied with the service that Rafael Gonzales gave yesterday
5/13/2025
Andrew F. VERIFIED CUSTOMER
RICHARD did an awesome job having my vehicle diagnosed and serviced quicker than expected. He was able to answer all my questions and provided the solution that I was looking for to make repairs. I would call on RICHARD again for my service needs in the future.
5/13/2025
Cecilia C. VERIFIED CUSTOMER
Good job
5/13/2025
Jose V. VERIFIED CUSTOMER
Excellent service from Rafael.
5/13/2025
Raul F. VERIFIED CUSTOMER
It was a great service as well fast
5/12/2025
Brenda L. VERIFIED CUSTOMER
Mike was great. Really helpful and informative. Really appreciated him getting us back on the road.
5/12/2025
Edwin A. VERIFIED CUSTOMER
Richard is so helpful and knowledgeable of the issues that concerned my vehicle.
5/11/2025
Maria De. VERIFIED CUSTOMER
Buenos dias pues con el servicio y la atención que me friendo Eduardo Millán fue súper excelente muy amable servicial cualquier pregunta la contesta las expectativas que deberían de aser todas las personas de servicio al cliente hojala y siempre me atendiera .
5/11/2025
Salvador H. VERIFIED CUSTOMER
Very convenient, fast .
5/11/2025
Monalee S. VERIFIED CUSTOMER
The car was returned without the tail lights fully working.
5/11/2025
Charlie N. VERIFIED CUSTOMER
I can’t say enough about the exceptional service I received from Mike Mosley. He went above and beyond by re-checking my warranty and discovering that my trunk issue was actually covered — something I’d been dealing with for over 8 months. Mike not only caught that detail but also arranged a rental car and expedited the entire process. My wife usually goes to the Acura dealer while I stay with Ford, but on this day, Mike made Ford shine brighter than Acura! Huge thanks to Mike and the Cerritos Ford team for outstanding service.
5/11/2025
Jose/Nancy D. VERIFIED CUSTOMER
None
5/10/2025
Sandy L. VERIFIED CUSTOMER
Great customer service! Had me smiling from beginning to end.
5/10/2025
Michael S. VERIFIED CUSTOMER
From start to finish top notch service
5/10/2025
Belinda R. VERIFIED CUSTOMER
everyone was so helpful and extremely efficient. shout out to Alejandra and the driver who picked up my car
5/10/2025
Rosio C. VERIFIED CUSTOMER
No need to contact me.
5/10/2025
Audrey C. VERIFIED CUSTOMER
Yes, like always Mike was very helpful. Do appreciate his experience on what he does thank you.????
5/10/2025
Joshua S. VERIFIED CUSTOMER
Outstanding service by ford norm reeves and Richard
5/10/2025
Michael H. VERIFIED CUSTOMER
Bought both my vehicles there and have both services done there also. Always great service and will continue to buy our vehicles and services from them in the future.