He was excellent with compassion and understanding in providing me the best customer service that every ford customer desires. My husband and I have been a ford norm reeves ford customer for 5 years, Rafael is the best advisor in the Cerritos center. A 5 star customer service representative! A valuable asset to that center,
Thank you
5/30/2025
Felipe O. VERIFIED CUSTOMER
Always appreciate working with Richard. I am always satisfied with his service. He's very professional and helpful with any questions that I have with my vehicle.
5/30/2025
Michael W. VERIFIED CUSTOMER
Francisco was very helpful. Thank you so much.
5/30/2025
Araceli S. VERIFIED CUSTOMER
Crystal Rivera has great customer service. She was very helpful in getting me the help I needed while they were doing service on my truck. Thank you ????
5/29/2025
Waldo J. VERIFIED CUSTOMER
Muchas gracias por ponerme en la parte de mi carro, y muy amable el representante que vino a ponerme las partes que me hacía falta. Gracias
5/29/2025
Amira E. VERIFIED CUSTOMER
I’ve started to enjoy it when my car breaks down just so I can deal with him.
He’s such a kind, helpful, and honest person.
He helped me once before on Christmas Eve — which is a really busy time — when my check engine light came on. He helped me and reset it even though I showed up without an appointment.
This time, I didn’t even know I had rewards in my account — he told me and helped apply them toward the payment.
He also helped me rent a car for a day until mine was ready — at a very affordable price — and it was an amazing car, a 2024 Ford Escape. He finished my car quickly so I didn’t need to extend the rental for another day.
5/29/2025
Gerald W. VERIFIED CUSTOMER
Eduardo is a very intelligent and professional service advisor who makes sure that he takes very good care of your vehicle. He provides updates as required for your vehicle if the mechanics discover any additional issues beyond those discussed during your check-in. I highly recommend Eduardo Millan as your service advisor of choice.
5/29/2025
Barbra S. VERIFIED CUSTOMER
Rafael was awesome, as usual! He knows my car, he is very through, he is very king and considerate and he knows his product very well!!
5/29/2025
Christina M. VERIFIED CUSTOMER
Ok thanks very much
5/29/2025
Jacob M. VERIFIED CUSTOMER
Worst experience of my life at a dealership..wasted 3 hours due to Rafael not letting the people working on my car that the insurance didn’t want to pay the fees so I waited 3 extra hours for my car and I missed a very important event due to such stupidity. If he had done his job and not been stuffing his face with candy (which he did as I walked in) then I’d have saved so much time and energy. Also my car was left extremely filthy and there is a chip under my right headlight on the paint that was NOT there before and I will be going back tomorrow to get that straightened out I hope to never deal with norm reeves super store again after that. Thank you for wasting my time ????
5/29/2025
Anthony . VERIFIED CUSTOMER
Outstanding service! The service received went well above my needs and expectations.
5/29/2025
Oscar T. VERIFIED CUSTOMER
I was very satisfied with the help of Rafael, he would give me daily updates on how everything was going and what needed to be done, etc. He’s literally my go to guy when it comes to taking my car back in the dealer for maintenance and everything. I would definitely recommend anyone to Rafael
5/28/2025
Mike M. VERIFIED CUSTOMER
Great
5/28/2025
Marcus Z. VERIFIED CUSTOMER
You obviously don't really want feedback. Crystal was GREAT but the overall process and experience continue to be ABSOLUTELY PATHETIC. I thought waiting for a doctor or dentist APPOINTMENT was painful but you've managed to take "appointment" to a whole new level. Looking forward to the additional survey although nothing seems to change. Feel free to call, unless you're just going to give excuses.
5/26/2025
Nicholas H. VERIFIED CUSTOMER
Eduardo was amazing to work with kept in touch and got my vehicle done quickly will definitely be back to see him in the future.
5/25/2025
Antonio C. VERIFIED CUSTOMER
Thanks ????????
5/25/2025
Robin A. VERIFIED CUSTOMER
Rudolph was a joy with whom to engage in regard to the servicing/maintenence visit of the vehicle. He exemplified service.
5/25/2025
Guadalupe /. VERIFIED CUSTOMER
REALY NICE SERVICE N RICHARD REALY NICE GUY. THANK Q
5/25/2025
Paula E. VERIFIED CUSTOMER
Richard was very friendly and helpful. He gave me a list of recommended services without any pressure. I really appreciated it.
5/25/2025
Dennis S. VERIFIED CUSTOMER
Crystal Rivera an excellent experience! Friendly, professional, and quick service. I am a big fan of Norm Reeves Cerritos ford !