Great service, friendly staff. Thank you for everything!!!
6/7/2025
Cts Empires. VERIFIED CUSTOMER
She is a great advisor she keeps me well informed
6/6/2025
Julie . VERIFIED CUSTOMER
Expensive wish ford would have covered. Roddy was the best.
6/6/2025
Elmer Carani. VERIFIED CUSTOMER
Good Job
6/6/2025
Alma E. VERIFIED CUSTOMER
My vehicle was delivered to the wrong address! This is completely unacceptable. I needed my car for work and doctor appointment and had to go and find my car myself. There were no notifications of my service status after I paid so I didn’t even know that my car was no longer at the dealer.
6/6/2025
Carlos A. VERIFIED CUSTOMER
Thank you to Eduardo Millan for the great help and support!!
6/6/2025
Kimberly G. VERIFIED CUSTOMER
Rudy had a great attitude and was so nice to talk to. He offered me a ride home through the lyft service, he also added complimentary car wash and put my car to charge while I made my way back to pick it up. So far tge best experience I’ve had at ford.
6/6/2025
Chuck B. VERIFIED CUSTOMER
Thank you
Good service
6/6/2025
Sylvia /. VERIFIED CUSTOMER
Rudy was very friendly and accommodating. He was great
6/6/2025
Ruben G. VERIFIED CUSTOMER
Thank you Mr. Rafael Gonzalez Moran For your expertise Your service at norm Reeves Ford store was exselect and I will be bringing my Bleaken NavigatorTo your place of work Need I needAny other serviceOnce again thank you for your service.
6/5/2025
Michael S. VERIFIED CUSTOMER
Rafael was a complete professional from the very beginning. After I explained to him the problems I was having with the car. He and I worked together on a plan to find and Fix the problem with the vehicle. Rafael’s main concern was to determine the problem with the car, and then decide how to repair it and make sure I was comfortable with that process. Rafael kept me informed at every step and was quick to respond whenever I would reach out with questions. When I asked Rafael for a resource for help with the repair cost, he gave me a number to the customer Relationship Center at Ford. This resulted in significantly reducing My out of pocket costs for repairs! Rafael is a big reason I will continue to come to Norm Reeves for my auto service needs. His attitude and helpfulness is the hallmark of Customer Service!
6/5/2025
Nelly C. VERIFIED CUSTOMER
None
6/5/2025
Victor G. VERIFIED CUSTOMER
For one thing it took too long to service, and the other thing was that I requested to get it washed and it wasn’t, so I didn’t want to wait another hour…
6/5/2025
Ernesto M. VERIFIED CUSTOMER
Thank you again crystal for all the attention to detail on the service on the vehicle. You went far above our expectations and we appreciate your care and professionalism , we definitely feel appreciated and safe in the serviced vehicle. Beyond happy
6/5/2025
Jose P. VERIFIED CUSTOMER
Rafael was very helpful, very knowledgeable person and explains everything very well.
6/5/2025
Kathleen R. VERIFIED CUSTOMER
Alejandre was fantastic!! So quick! So professional. So nice. He explained everything and did a great job.
6/5/2025
Michael B. VERIFIED CUSTOMER
Eduardo was super helpful and communicated clearly what would be performed and the timeline it would happen in. He under committed and over delivered on my expectations.
6/5/2025
William W. VERIFIED CUSTOMER
Awesome
6/4/2025
Larry D. VERIFIED CUSTOMER
Very prompt and courteous . Took care of extra debt removal same day.