Ralph was very professional and courteous and helpful and when foreign and beyond his duties, good service writer should keep him on board always good for the company
5/16/2025
Brenna A. VERIFIED CUSTOMER
I appreciate them washing my truck, however, I would have liked for them to ask beforehand. I had my personal belongings in the bed of my truck which the car washers decided to touch and throw everything in my backseat without my permission. Also, I was told my truck was finished and wait while they pulled it up. Unfortunately, my truck was not finished as the service porter told me that they were still washing my truck which again I never requested. I had to wait an additional 12 minutes outside for my truck to be finished. Also the car washers left hard water stains on the inside of my truck and it was wet on the inside door panel. Additionally, my truck was not fully dried. I appreciate the action but the results were disappointing.
5/15/2025
Norwalk Auto. VERIFIED CUSTOMER
Very friendly
5/15/2025
Kaleen K. VERIFIED CUSTOMER
Crystal was very professional, friendly, and competent in her job. She answered all my questions and did an excellent job all around. She’s a real asset to Cerritos Ford!
5/15/2025
Adolfo L. VERIFIED CUSTOMER
Francisco was great
5/15/2025
Sonic (. VERIFIED CUSTOMER
Adrian is great!
5/15/2025
Erick E. VERIFIED CUSTOMER
Amazing service with Rafael. He made my experience quick and easy. I was contacted various times by Rafael with updates on my vehicle, which I loved. I didn’t have to be behind him for answers. He even send a driver to pick up my loaner car and deliver my vehicle to my work. Very pleased with the service provided.
5/14/2025
Melissa G. VERIFIED CUSTOMER
Truck was serviced thoroughly. Great customer service!
5/14/2025
Lyle S. VERIFIED CUSTOMER
Rafael was outstanding, informative, thorough overall everything you want to see in a service writer. I greatly appreciated his knowledge and attention to my requests.
Thanks again for a great job.
5/14/2025
Arlyn I. VERIFIED CUSTOMER
I am satisfied with the service that Rafael Gonzales gave yesterday
5/13/2025
Andrew F. VERIFIED CUSTOMER
RICHARD did an awesome job having my vehicle diagnosed and serviced quicker than expected. He was able to answer all my questions and provided the solution that I was looking for to make repairs. I would call on RICHARD again for my service needs in the future.
5/13/2025
Cecilia C. VERIFIED CUSTOMER
Good job
5/13/2025
Jose V. VERIFIED CUSTOMER
Excellent service from Rafael.
5/13/2025
Raul F. VERIFIED CUSTOMER
It was a great service as well fast
5/12/2025
Brenda L. VERIFIED CUSTOMER
Mike was great. Really helpful and informative. Really appreciated him getting us back on the road.
5/12/2025
Edwin A. VERIFIED CUSTOMER
Richard is so helpful and knowledgeable of the issues that concerned my vehicle.
5/11/2025
Maria De. VERIFIED CUSTOMER
Buenos dias pues con el servicio y la atención que me friendo Eduardo Millán fue súper excelente muy amable servicial cualquier pregunta la contesta las expectativas que deberían de aser todas las personas de servicio al cliente hojala y siempre me atendiera .
5/11/2025
Salvador H. VERIFIED CUSTOMER
Very convenient, fast .
5/11/2025
Monalee S. VERIFIED CUSTOMER
The car was returned without the tail lights fully working.