Rudy was great. The backup camera is terrible, night time very dufficult to view. I thought it was going to get replaced. It really surprised it wasn’t replaced, my ford edge has had numerous recalls and some get fixed and some don’t
5/28/2026
Chunta W. VERIFIED CUSTOMER
Excellent service, but will need a following up call on a possible tran. leakage issue from last transmission job in a month.
5/28/2026
Donna H. VERIFIED CUSTOMER
I have been to your service department 4-5 times and have been very satisfied with my advisors. However, this past interaction with Jesus was unacceptable. He is a poor representative for your company. Jesus was condescending, arrogant and sarcastic. He does not communicate well and he does not have the skill set needed for customer service.
5/28/2026
Fred F. VERIFIED CUSTOMER
I recently visited Norm Reeves Lincoln Cerritos for a tire replacement after a nail punctured the sidewall. Francisco & team provided excellent customer service throughout the process. He was professional and helpful, and he made sure the issue was resolved quickly and efficiently. I truly appreciated the smooth experience and great communication. Thank you again!
5/28/2026
Linda G. VERIFIED CUSTOMER
You have the best customer service. Everyone is polite, professional and outstanding
5/27/2026
Pompiliu A. VERIFIED CUSTOMER
Great job Crystal!
Thank you
5/27/2026
Marco Antonio. VERIFIED CUSTOMER
Yes service was amazing
5/27/2026
Bolt Right. VERIFIED CUSTOMER
Amazing top of the line service by Oscar. Very communicative on maintenance status
5/26/2026
Martha F. VERIFIED CUSTOMER
Professional and helpful with all my questions.
5/25/2026
Joel . VERIFIED CUSTOMER
Great Service by Adrian.
5/24/2026
Elsie J. VERIFIED CUSTOMER
I was very please and service was great
5/23/2026
Ruth L. VERIFIED CUSTOMER
Super grateful for the staff at Cerritos Lincoln, especially Eduardo Millan. His attention to detail with my vehicle has ALWAYS been exceptional. He’s always willing to go the extra mile to make sure that everything is taken care of, and I walk away completely satisfied and without worry. Thanks to the entire team, as I know he can’t do it alone.
5/23/2026
Sharon M. VERIFIED CUSTOMER
All good, five stars!
5/23/2026
Daniel F. VERIFIED CUSTOMER
Do you really have to charge so much for the service?
5/23/2026
Noemi V. VERIFIED CUSTOMER
My oil change was great but left my car dirty with oil stains. I don’t think I will be back my interior was clean just kind of upsetting is all.
5/23/2026
Robert M. VERIFIED CUSTOMER
I have second problem, w/ rear camera, that is covered by a recall. Please persuade FORD to repair/complete the recall quickly and in a timely manner. As, it has linger for months. Thank you. You have my number
5/23/2026
Roque A. VERIFIED CUSTOMER
This was a horrible experience.this dealership had my Suv for 5 weeks,was told it would be 2 or less. Not given a full estimate,was told $500. It totaled over $700. My truck was held for a week without be diagnosed. I had to call several times for an update.Jesus could use some customer service training. Would never come back.Why set an appointment for 8:15 am only for my truck to sit for a week before being diagnosed for a instrument cluster that takes 1 day to diagnose.
I want the world to know how this dealership handled this situation.
5/22/2026
Hiep T. VERIFIED CUSTOMER
Seemed like he loved his job. Great service
5/22/2026
Tony W. VERIFIED CUSTOMER
Great service and great attitude.
A credit to the company.