Very professional, kind, empathizes, friendly, listens, and relays situation in clear manner
7/12/2026
Carlos G. VERIFIED CUSTOMER
Eduardo is always professional and does a great job. I needed new tires for my truck. He went out of his way to get me the best price on the tires I was looking for, and beat the best offer I had found. Tires look great and truck runs great. Great service!!
7/11/2026
Hugh C. VERIFIED CUSTOMER
Continue to be professional and give excellent care of me
7/11/2026
Francine A. VERIFIED CUSTOMER
Our technician was Julian and he was perfectly professional and worked quickly to do the work. Thanks!
7/11/2026
Reinaldo G. VERIFIED CUSTOMER
Excellent costumer service had a great time
7/11/2026
Ken B. VERIFIED CUSTOMER
Just the best customer service. Always going out of the way. Also the ford team also. Always enjoy getting service there.
7/10/2026
Fernando R. VERIFIED CUSTOMER
Of course! Richard has always been so very helpful. We appreciate everything he and Norm Reeves staff have worked with us. Thank you!
7/10/2026
Amazon L. VERIFIED CUSTOMER
Andres es una persona que brinda un exelente servicio
7/10/2026
Robert D. VERIFIED CUSTOMER
Eduardo was as usual on top of the repairs needed and fully explained each one.
7/9/2026
Rondal P. VERIFIED CUSTOMER
Was please that didn’t get any lip about transfortation back and forth
I think you deeply .
7/9/2026
Livia B. VERIFIED CUSTOMER
I’m having a huge issue with your team. When I purchased my truck I was sold 10 oil changes with my truck purchase. Today, I returned for the 2nd oil change and I was told that it was not covered and that I needed to pay a fee of $110 and that apparently they don’t have anything on record regarding the 10 oil changes. They pulled up my contract and it obviously wasn’t there but I was told by finance that this was included. So I’m really upset and feeling defeated for not requesting in paper what was told to me in person. I was played and lied by your team basically.
7/9/2026
Louis . VERIFIED CUSTOMER
I took my vehicle in for a recall and left with more issues.
7/9/2026
Amelia B. VERIFIED CUSTOMER
Very knowledgeable explained everything well in spanish. Ty to Francisco
7/8/2026
Diana . VERIFIED CUSTOMER
Thank you for communicating throughout the process.
7/8/2026
Justin B. VERIFIED CUSTOMER
Rudy is fantastic, I've no issue with him. Rudy went on vacation so I was handed off to another representative who initially tried to extort a 100% markup (over Lincoln's price online) on consumables for the digital scent system, then condescended to me about how the system works. It's clear that once he knew the cartriages were nearly empty (which I stated from the beginning) he stopped listening to what I described as the issue and assumed I was an idiot who didn't know how the system works. By the way, the digital scent system is still not working.
7/7/2026
Denise W. VERIFIED CUSTOMER
Raymond was very helpful.
He found the problem right away and I had my car back quickly.
He also found a problem with my battery and replaced it.
Great work, very courteous and helpful.
7/7/2026
Wayne R. VERIFIED CUSTOMER
Rudy is a great guy! He’s so friendly and helpful and I really like dealing with him. I will always arrange my services with him!
7/7/2026
Erickson B. VERIFIED CUSTOMER
Very good costumer services
7/7/2026
Carmen G. VERIFIED CUSTOMER
Good servic3
7/7/2026
Jessica M. VERIFIED CUSTOMER
My only problem is I was charged a fee to use my credit card. I’m not cool with that. Norm Reeves needs to u stand that’s the cost of doing business. Adding fees to use a credit card is bad business.