If Ford cannot fix my problem why do you have a maintenance department. Norm Reeves gives me a run around like I do not know what's happening with my own vehicle. I'm getting pretty disgruntled with this company.
5/14/2026
Maria C. VERIFIED CUSTOMER
Francisco Bretado and his support team showed outstanding customer service professionalism by listening intently, addressing all my concerns regarding my car issues and then going beyond the call of duty with their compassion when I left my purse and garage door opener behind and had to coordinate with Jamieson & Nick at Hertz Rental to retrieve my lost and left items at the dealership. They all earned my forever gratitude and deserve the highest form of recognition! Thank you all forever!
5/14/2026
Alejandro A. VERIFIED CUSTOMER
Very good work
5/14/2026
Alex S. VERIFIED CUSTOMER
Fast courtesy service
5/14/2026
Sergio M. VERIFIED CUSTOMER
Crystal Rivera goes above and beyond for her clients. She's great at communicating with her clients too
5/14/2026
Doug J. VERIFIED CUSTOMER
I was told my tires were rotated, but only inspection and inflation was noted on my service summary. I called back to clarify, left a message, but never received a call back. I received a message yesterday that my vehicle was "ready to come home" when I picked it up on the 5th. 8 days earlier.
5/14/2026
Nancy G. VERIFIED CUSTOMER
Very good job done by both service techs that came out. The camera is very nice and clear. Thank you very much
Nancy G
5/14/2026
Travis W. VERIFIED CUSTOMER
Raymond went above and beyond with customer service. He was very on it when it came to communication and information. I appreciate his dedication to help customers.
5/14/2026
Elijio R. VERIFIED CUSTOMER
I really appreciate how Raymond took care of my vehicle needs. He is reliable, approachable, and very knowledgeable. He got the job well done on my vehicle and I am grateful and appreciate his hardwork and trustworthiness. I’m also glad he is back at Norm Reeves Ford. Raymond provides high standard customer service and goes out of the norm to make sure your vehicle gets serviced exceptionally well. Thank you for all your help Raymond. You are awesome and I am highly satisfied with the level of work you provide.
5/14/2026
Marlene G. VERIFIED CUSTOMER
Francisco Bretado is always very helpful, and communicative makes my experience a lot easier when my vehicle stays for maintenance service.
5/13/2026
Jacklyn E. VERIFIED CUSTOMER
I appreciate my service being expedited. Thank you Jesus.
5/13/2026
Alma D. VERIFIED CUSTOMER
Thank you very much , I appreciated , you guys did a great job on my car . Thank you Mike Mosley.
5/13/2026
Lynette H. VERIFIED CUSTOMER
Crystal was very concerned, helpful and knowledgeable. She provided great service. All other staff were also nice and polite
5/13/2026
Roselia G. VERIFIED CUSTOMER
Quick and reliable.
5/13/2026
Briseida R. VERIFIED CUSTOMER
Great service and communicates well
5/12/2026
Hertz (. VERIFIED CUSTOMER
Fransico was great.
5/11/2026
Andrea M. VERIFIED CUSTOMER
Car service was fine so far, however customer service is bias and unprofessional, especially when you are a she and know what's wrong with her vehicle. I don't plan on returning.
5/11/2026
Endspace Inc. VERIFIED CUSTOMER
Weak communication
5/10/2026
Carolina N. VERIFIED CUSTOMER
Service didn’t check everything I asked. I was also called and asked to make an appointment for a recall that isn’t available yet. When I asked about a scratch mark, the tech asked “someone” about the scratch and gave me an auto body and paint location ( I have paint protection) and I was ended up removing afterwards at home without help.