Julio was a great mechanic and kept me aware of what he was doing.
4/29/2026
Nathan . VERIFIED CUSTOMER
Rudy was excellent absolutely amazing and made sure I was taken care of
4/28/2026
Kevan J. VERIFIED CUSTOMER
Always good service. Went in for my first maintenance and to have my window repaired. They did both.
4/28/2026
Janet M. VERIFIED CUSTOMER
Don’t ever let Rudy get away. I hope he’s well compensated.
4/28/2026
Edward R. VERIFIED CUSTOMER
Very unhappy because nothing was done to the vehicle 2 days and the truck was returned the same as it was when you pick it u
4/28/2026
Kevin M. VERIFIED CUSTOMER
I only got an oil change and filter change and a battery change. The cost came to over than $1,400.00. That seems excessive to me, and it took 2 1/2 days. That seems a bit long to me. Also, when I dropped the truck off, I explained that I needed a smog check, and that I have been unsuccessful in finding someone to perform the smog check because of the weight of the truck. I was told not to worry because Norm Reeves always does smog checks for their commercial vehicles. When I came to pick up the truck, I was told that they couldn't perform the smog check because my truck was over the weight limit. I thought I had explained that when I dropped the truck off. Unfortunately, Norm Reeves Ford service has gotten to the point that I can no longer afford them. I need to begin looking for a place to take my truck that is a little more in line with my income level. Norm Reeves has priced me out. I do want to say however that I did appreciate the battery service where they came out and changed my batteries for me.
4/28/2026
William T. VERIFIED CUSTOMER
Your Ford dealership has great service reps. This is why I keep coming back.
4/27/2026
Ricardo L. VERIFIED CUSTOMER
Crystal was a lot of help and I appreciated her timely responsiveness which you don’t really get a lot. She offered solutions which I appreciate because it got the work done that I needed for my car so thank you! :)
4/27/2026
Carol U. VERIFIED CUSTOMER
I have full faith in Oscar.
However, your service technicians cause damage that didn't exist before. Every time. I don't like your business overall. Your technicians are a problem. Oscar deserves a better workplace.
4/27/2026
Roel G. VERIFIED CUSTOMER
Crystal is amazing!!! Always the best experience when dropping off my vehicle. It took a lot to trust another dealer as my previous two dealers I’ve gone to haven’t been the best or trusting. But Crystal has made my experience at norm reeves the best and I will not go to another dealer because of her!
4/27/2026
Alfonso R. VERIFIED CUSTOMER
Ok
4/27/2026
Oscar V. VERIFIED CUSTOMER
Excellent service
4/26/2026
Lupee H. VERIFIED CUSTOMER
Ok.
4/26/2026
Luis R. VERIFIED CUSTOMER
It was a great experience this time. Both the tech and thw rep that help me were very friendly and attentive.
4/26/2026
Thelma C. VERIFIED CUSTOMER
Andrew was very professional and answered my questions. Thanks again
4/25/2026
Hertz (. VERIFIED CUSTOMER
Amazing
4/25/2026
Miriam M. VERIFIED CUSTOMER
My issue was with not being able to resolve a persistent problem with my car’s liftgate due to not being able to leave my car and get a loaner vehicle while mine is being diagnosed. How does Ford expect their customers to have to leave their vehicle for 2 days so they can get diagnosed and then maybe offer to pay for a loaner vehicle? People need to get to work and cannot be left without a vehicle. This is a huge imposition, especially for a new vehicle. I was extremely disappointed, especially because this is a recurring issue and it has already been serviced before for the same issue. It should not have to be this challenging for a customer to get a proper service for their vehicle, especially when it’s under warranty.
4/25/2026
Myrna M. VERIFIED CUSTOMER
Francisco has great people skills. He made sure he answered all my questions and especially my needs concerning my vehicle.
Great Job Francisco you are a blessing!
4/25/2026
Enrique L. VERIFIED CUSTOMER
After the A/C wiring repair, my auto start/stop no longer activates. Can you check the A/C pressure/temp sensor signals and wiring integrity? It seems like the system thinks there’s constant A/C demand.
4/25/2026
Oswaldo G. VERIFIED CUSTOMER
Bought an insurance that I was promised would cover any scratch or minor detail on my truck for bumper to bumper turns out it’s not true. So I basically feel scammed af