Both Emma Rosales and Eduardo Millan provided excellent customer service. Thank you, both, again, for your help during the recall experience and understanding my needs throughout the process. The communication and service provided by both of you was top notch and is very much appreciated.
4/19/2024
Kellie N. VERIFIED CUSTOMER
Eduardo Milan was very helpful and kept us informed on the progress of our vehicle.
4/19/2024
Candi H. VERIFIED CUSTOMER
Thank you!
4/19/2024
Diane A. VERIFIED CUSTOMER
Thank you, thank you for taking such good care of my car.
4/19/2024
Janette P. VERIFIED CUSTOMER
.
4/19/2024
Brenda P. VERIFIED CUSTOMER
Francisco is always professional this is not my first visit with him, it’s a pleasure always to come to Norm Reeves excellent service every time.
4/19/2024
Deborah R. VERIFIED CUSTOMER
Thank you for everything!
4/19/2024
Linda D. VERIFIED CUSTOMER
Francisco Bretado, kept me informed, If I requested Information he responded. I have thank him for his diligence to resolve the issue with my car....
4/18/2024
Adam D. VERIFIED CUSTOMER
Na
4/18/2024
Kelsey G. VERIFIED CUSTOMER
Rafael was great! This was my first time at this location, and I will definitely be back because of him!
4/18/2024
Frances M. VERIFIED CUSTOMER
I was dissatisfied with my service. The technician who worked on. Y vehicle failed to check if another light bulb for my break light was needed. I had to call to complain and make another trip to the dealership. I feel the technician should be talked to. I never had a problem before. I bought my 2014 ford edge there.
4/17/2024
Mary G. VERIFIED CUSTOMER
Just curious why it took 15 minutes from the time I signed for my car until it was driven out to me.
4/17/2024
Eduardo M. VERIFIED CUSTOMER
Great service from Tony and technician.
4/17/2024
Mary R. VERIFIED CUSTOMER
Rudy acted real silly with me
He checked off that cooling service
Was done to my car and it wasn’t and
They didn’t check brakes and had to
Take my vehicle back In for another
Inspection
4/16/2024
Johnson Controls. VERIFIED CUSTOMER
Some items from my vehicle were taken. Spoke with the representative and no resolution has been taken. Also the AC converter was not repaired and they changed Element for the work that was not completed. Since it’s a company vehicle l don’t have the opportunity to send it back to get it repaired. I’m very disappointed in taking this vehicle to get service at this location.
4/16/2024
Cindy A. VERIFIED CUSTOMER
Poor
4/16/2024
Caroline C. VERIFIED CUSTOMER
I brought my vehicle in for the same issue it had before. Crystal was the service agent for the first instance and therefore automatically was given the same vehicle case back. Because it was a reoccurring issue, we were told at check-in that diagnostics would be run, and evaluation provided, and a plan outlined. I only received one voice mail from Crystal to say the vehicle was ready for pick-up and that a latch part had been replaced. This was the same action taken the first time, which did not solve the issue (hence coming back in). I called back asking for further explanation, texted the number provided based on her voice mail message, and called the service center an additional three times over the following two days to understand what was found, what was done, and why. I never received a return call so physically went to the service center to discuss and pick up the vehicle. Crystal and the team’s lack of communication on the steps needed and being taken led to a frustrating experience.
4/16/2024
Anamaria M. VERIFIED CUSTOMER
She was very helpful with all my questions. She was very polite on the phone.