Very good timely service service writer very professional and helpful
9/4/2020
Moin U. VERIFIED CUSTOMER
Experienced a great service from Tony Ybarra
9/4/2020
Theressa H. VERIFIED CUSTOMER
Daniel is very thoughtful and helpful. He keeps his clients informed about the process and progress of the service on my car.
Thank you, Daniel.
9/4/2020
Judith S. VERIFIED CUSTOMER
Henanshu Bagga is the whole reason I continue to have my car servicd with your dealership. And now my sister Barbara just purchased a vechicle with you dealership. So she too will be servicing her car with you. We appreciated Hemanshu's expertise & knowledge & wonderful customer service. We thank him & Norm Reeves Hyundai for making us feel welcomed.
9/4/2020
Dana E. VERIFIED CUSTOMER
Daniel was very helpful and very nice. He went above and beyond to make sure my glovebox was repaired and my service appointment was quick
9/4/2020
Nichole C. VERIFIED CUSTOMER
Rafael Gonzalez-Moran was courteous and efficient. I appreciate a job and service well done which will keep me coming back.
9/4/2020
Nina L. VERIFIED CUSTOMER
Gary was very kind and helpful. I was impressed with how quick and clean the experience was. I was also happy that my seat was covered with a plastic cover. Thank you for taking into measure the current Covid situation and taking precautions to prevent the spread. Thank you for a wonderful experience.
9/4/2020
Leslie D. VERIFIED CUSTOMER
Raymond did a really great job at keeping me updated and letting me know the issues with my car.
9/4/2020
Sal C. VERIFIED CUSTOMER
Raymond was great! Kept me update to date and overall seemed like he genuinely cared.
9/4/2020
Ruth Anne. VERIFIED CUSTOMER
Cindy was excellent. Very nice, efficient and knowledgeable.
9/4/2020
Carthel D. VERIFIED CUSTOMER
Great Zjob !
9/4/2020
Michael V. VERIFIED CUSTOMER
Raidel, was very professional
9/4/2020
George Q. VERIFIED CUSTOMER
Tony Ybarra simply provides top-notch customer service. He explains things in a easily to understand manner. His personality and demeanor has a calming affect. Tony is a seasoned professional. Norm Reeves should feel very fortune to have Tony Ybarra on its service team. Thank you Tony!
9/4/2020
William S. VERIFIED CUSTOMER
Gary first of all a good guy and secondly I was treated well by everyone else as well
9/3/2020
Sandy S. VERIFIED CUSTOMER
But on the way back home, I had flat tire on freeway.
My tire was severely damaged. I was good to receive service from Soto but tire damage was very bad experience.
9/3/2020
Andrew P. VERIFIED CUSTOMER
While the service portion and receding my vehicle back went well. Getting to the dealership and dropping off my vehicle was not a acceptable experience. My appointment time was at 8:50 am I arrived at 8:40 am. I had meeting plans at 9:30 am and I figured on being able to take 10 extra minutes to check in my the vehicle and be gone no later than 9. Now when my customers make an appointment with me they expect it to be kept. They want their equipment in a timely manner. There was a gentleman in front of me who had been there some 8:10 that morning. I’m not hear to say that I am the most important customer or I am more important than any other customer but it does make me a little irritated when I see the sales service staff sitting there with their arms crossed waiting for something to do or to happen. Granted I am not aware as to what was going on inside but to me the looks weren’t good. I definitely did not think or feel that I was customeror a priority
9/3/2020
Theressa H. VERIFIED CUSTOMER
Daniel Sanchez is always courteous and takes the time to explain process. He is an asset to Norm Reeves.