Excellent, quality assessment of my problem by mechanic Steve. 2005 F-250 Super Duty handles like new. Expensive work, but well worth the price.
8/17/2021
Leticia S. VERIFIED CUSTOMER
Great fast service on my vehicle, great service advisor, very understanding.
8/16/2021
Abraham K. VERIFIED CUSTOMER
Technician failed to look over and has missed important safety checks during service.
Brake fluid reservoir is completely empty, and oil reset reminder not reset if oil was even changed .
Need to recheck. The vehicle is now out of service for safety inspection.
8/16/2021
Nancy H. VERIFIED CUSTOMER
Mr. Wilson was a delight!! Personable, knowledgeable and just a great asset to your company!! He made my day!! He went above and beyond to make me feel welcome and comfortable. Let’s face it, having your car serviced is not on the too of amusement list. But, Mr. Wilson was bright, humorous and funny. A breath of fresh air. Any more great customer service is hard to come by. Recently I have encountered too many rude, disrespectful customer service representatives who should be grateful to have a job. I appreciate the kind attention to detail and warm welcome I got from Mr. Wilson. Thank you so much!! Nancy H
8/16/2021
Kristopher W. VERIFIED CUSTOMER
Having Mr Wilson on the Ford Family team is one of the decisions Norm Reeves has made. Respectful, Professional, and gives the impression that he loves and takes pride in his job
8/15/2021
Hilda T. VERIFIED CUSTOMER
He was very courteous and helpful.
8/15/2021
Joshua P. VERIFIED CUSTOMER
On time, great service, very satisfied!
8/14/2021
David H. VERIFIED CUSTOMER
I will like to add to Thank you for your help concerning my “oil reset “in my iPhone.It’s now reset to 100% instead of 47%.
8/14/2021
Lucretia I. VERIFIED CUSTOMER
Ivan was professional as well as having a great personality.
8/14/2021
Sharun C. VERIFIED CUSTOMER
He was very professional and made sure I understood about the service my car was receiving. Also discussed the costs so there would be no surprises. I appreciated his presentation and my car will be safer to drive.
8/14/2021
Andrew T. VERIFIED CUSTOMER
Great Customer Service as usual. Best Ford dealer around
8/14/2021
Kim N. VERIFIED CUSTOMER
Rafael and his team is FANTASTIC!! Not only was he was able to fit my vehicle in to get serviced, but they were done in a very reasonable time. I really appreciate Rafael and The Norm Reeves service team!
8/13/2021
Robert U. VERIFIED CUSTOMER
Tony Is one of the best. He listens to, he’s courteous and he makes you feel like. VIP. Job well done.
8/13/2021
Shelly P. VERIFIED CUSTOMER
My experience was great, and I'll tell them so!
8/13/2021
Armando S. VERIFIED CUSTOMER
I had a great experience with Sean Osborne. Excellent service, very professional and understanding to my needs. Employees like Sean is the reason why I service my Ford vehicles at Ford of Cerritos!
8/13/2021
Sonia G. VERIFIED CUSTOMER
Excelente trabajo,muy buen servicio.
8/13/2021
Joseph P. VERIFIED CUSTOMER
The plastic sheild covering the drain plug was not installed properly, the sheild is hanging under my truck
8/13/2021
Beverly S. VERIFIED CUSTOMER
Ok
8/12/2021
Sandra R. VERIFIED CUSTOMER
Very satisfied with Rudy's assistance from beginning to end.
8/12/2021
Brian S. VERIFIED CUSTOMER
Swift, polite, and most importantly you guts did a great job on my vehicle. Thank you.
Bryan ****