Gary first of all a good guy and secondly I was treated well by everyone else as well
9/3/2020
Sandy S. VERIFIED CUSTOMER
But on the way back home, I had flat tire on freeway.
My tire was severely damaged. I was good to receive service from Soto but tire damage was very bad experience.
9/3/2020
Andrew P. VERIFIED CUSTOMER
While the service portion and receding my vehicle back went well. Getting to the dealership and dropping off my vehicle was not a acceptable experience. My appointment time was at 8:50 am I arrived at 8:40 am. I had meeting plans at 9:30 am and I figured on being able to take 10 extra minutes to check in my the vehicle and be gone no later than 9. Now when my customers make an appointment with me they expect it to be kept. They want their equipment in a timely manner. There was a gentleman in front of me who had been there some 8:10 that morning. I’m not hear to say that I am the most important customer or I am more important than any other customer but it does make me a little irritated when I see the sales service staff sitting there with their arms crossed waiting for something to do or to happen. Granted I am not aware as to what was going on inside but to me the looks weren’t good. I definitely did not think or feel that I was customeror a priority
9/3/2020
Theressa H. VERIFIED CUSTOMER
Daniel Sanchez is always courteous and takes the time to explain process. He is an asset to Norm Reeves.
9/3/2020
George C. VERIFIED CUSTOMER
Great fast service
9/3/2020
Gizem A. VERIFIED CUSTOMER
Ivan was very helpful and nice.. He took care of the issue about my car and helped me with my some questions and requests.. Thank you to him.
Thank you
Gizem
9/3/2020
William V. VERIFIED CUSTOMER
Ivan was very professional and courteous.
9/3/2020
Janice B. VERIFIED CUSTOMER
I appreciated Rafael’s help in getting my car serviced and pointing out the savings and the advantages of doing some preventative maintenance. He was able to coordinate with your staff to get my car back to me when I needed it. Ism so grateful. I’ll definitely be back with you for my next service.
9/3/2020
Darl J. VERIFIED CUSTOMER
Rafael is the best service representative that I have ever felt with at Cerritos Ford and Norm Reeves Ford.
9/3/2020
Ferdinand L. VERIFIED CUSTOMER
Yes, very satisfied with the service Raidel Soto provided. Thank you
9/3/2020
Leah C. VERIFIED CUSTOMER
I had an 8:30 appointment but was told the part had to be ordered and he would call me when it came IN.
When I made the appointment the gal on the phone checked and said they have the part so she scheduled me.
Now I have to wait and go back again.
9/3/2020
Warren B. VERIFIED CUSTOMER
This was very painless/easy. Thank you!
9/3/2020
Aaron C. VERIFIED CUSTOMER
Cruz was very professional and kind during my visit , even though I was not in the beat mood, he still went way out of his way to make the whole experience enjoyable, Just want to say thank you to cruise and Shaun the manager for doing a tremendous job on my visit. This is why I keep coming back to Cerritos ford, customer service experience like these two show on a daily basis 10 out of 10 service . These boys need a raise ASAP!! ????
9/3/2020
Hugo A. VERIFIED CUSTOMER
Two and a half waiting is to long for a oil change. What is the purpose of the appointment?
9/3/2020
Victoria M. VERIFIED CUSTOMER
Very professional and kept me informed on the stays of my car.
9/3/2020
Barbara J. VERIFIED CUSTOMER
Everything was handled to my satisfaction.
9/3/2020
Pete T. VERIFIED CUSTOMER
Service was fine. I am very satisfied.
9/3/2020
Elizabeth . VERIFIED CUSTOMER
Tony was amazing ! He was extremely helpful and made sure all my needs were met! He answered all my questions !
9/3/2020
Thomas M. VERIFIED CUSTOMER
Great service by Daniel
9/3/2020
Audrey S. VERIFIED CUSTOMER
Be down there were very nice service didn't take long and I wash the car it was a nice experience