Crystal and the entire team were friendly, professional and knowledgeable.
5/17/2025
Romona F. VERIFIED CUSTOMER
My car was not completed the dishonest and allowed me to drive off knowing it was alot worst as I when brought it in. So disappointed of Mr.Wilson. the years that I been coming here the service has declined so much. I had to return back and leave my car again. Very disappointed
5/17/2025
Abraham V. VERIFIED CUSTOMER
Great experience!
5/17/2025
Margaret M. VERIFIED CUSTOMER
Great sincere service. Many questions
Answered.
5/17/2025
Faviola R. VERIFIED CUSTOMER
Good
5/17/2025
Noe R. VERIFIED CUSTOMER
Great service from Mike !
5/16/2025
Karen A. VERIFIED CUSTOMER
Rafael was great, had very clear communication through the whole time our vehical was there!
5/16/2025
Jose O. VERIFIED CUSTOMER
I was highly impressed by the high level of professionalism and outstanding customer service.
5/16/2025
Deborah G. VERIFIED CUSTOMER
Rudy is great
5/16/2025
Anna G. VERIFIED CUSTOMER
Mr Eduardo millan was very professional, great customer service and understood the problem on my vehicle, I really appreciate him.
5/16/2025
Miguel A. VERIFIED CUSTOMER
Fast reliable service
5/16/2025
Rafael G. VERIFIED CUSTOMER
Ralph was very professional and courteous and helpful and when foreign and beyond his duties, good service writer should keep him on board always good for the company
5/16/2025
Brenna A. VERIFIED CUSTOMER
I appreciate them washing my truck, however, I would have liked for them to ask beforehand. I had my personal belongings in the bed of my truck which the car washers decided to touch and throw everything in my backseat without my permission. Also, I was told my truck was finished and wait while they pulled it up. Unfortunately, my truck was not finished as the service porter told me that they were still washing my truck which again I never requested. I had to wait an additional 12 minutes outside for my truck to be finished. Also the car washers left hard water stains on the inside of my truck and it was wet on the inside door panel. Additionally, my truck was not fully dried. I appreciate the action but the results were disappointing.
5/15/2025
Norwalk Auto. VERIFIED CUSTOMER
Very friendly
5/15/2025
Kaleen K. VERIFIED CUSTOMER
Crystal was very professional, friendly, and competent in her job. She answered all my questions and did an excellent job all around. She’s a real asset to Cerritos Ford!
5/15/2025
Adolfo L. VERIFIED CUSTOMER
Francisco was great
5/15/2025
Sonic (. VERIFIED CUSTOMER
Adrian is great!
5/15/2025
Erick E. VERIFIED CUSTOMER
Amazing service with Rafael. He made my experience quick and easy. I was contacted various times by Rafael with updates on my vehicle, which I loved. I didn’t have to be behind him for answers. He even send a driver to pick up my loaner car and deliver my vehicle to my work. Very pleased with the service provided.
5/14/2025
Melissa G. VERIFIED CUSTOMER
Truck was serviced thoroughly. Great customer service!