Mr. Ybarra always gives me great service! Mr. Ybarra is very professional and great at communicating any update on my vehicles service!! I highly recommend Mr. Ybarra
5/1/2025
Maribel B. VERIFIED CUSTOMER
Good service Thank You cristal ????
5/1/2025
Shannon B. VERIFIED CUSTOMER
Richard was great! Made up for a lot of bad experiences and was a pleasure to work with.
5/1/2025
Edwin H. VERIFIED CUSTOMER
Savannah did a great job. She communicated throughout the process.
4/30/2025
Elmer C. VERIFIED CUSTOMER
Crystal is the best. By far the best associate who has ever helped me. Take care of her!
4/30/2025
Jack W. VERIFIED CUSTOMER
I found it incredibly difficult to reach my case manager Alejandra which turned the week and a half without my car into a far more difficult situation because I wasn’t able to get a a rental car at a satellite location without being able to get in contact with her. Eduardo the service manager became my de facto point of contact and was easier to get a hold of. I appreciate that they held my car while I was out of town and got me a hand wash free of charge but I would have liked better communication and accessibility.
4/30/2025
Donald T. VERIFIED CUSTOMER
Always pleased with the service at Norm Reeves.
Thank you.
4/30/2025
Jose /. VERIFIED CUSTOMER
A lil better communication with the complimentary car wash pls if possible, so it can be done and completely ready when they say your vehicle is ready.
Thank
You
4/30/2025
Claudia P. VERIFIED CUSTOMER
She is always kind withus, she is the best Ford has in service, Crystal is 100% recommended
4/30/2025
Francisco G. VERIFIED CUSTOMER
This was a pleasant experience with no problems she handled everything professionally and respectfully. I would come again the whole process was a 10.
4/29/2025
Richard H. VERIFIED CUSTOMER
Best experience yet.
4/29/2025
Dujuan W. VERIFIED CUSTOMER
Oscar Robles was very welcoming when I arrived at ford for services and informational with everything I needed to know. Thanks again Oscar !!!
4/29/2025
Sergio M. VERIFIED CUSTOMER
Excelent service and good staff, Mr. Suarez did the GG est, I'm very satisfied, I hightly recomend it
4/29/2025
Brandon . VERIFIED CUSTOMER
I was not explained about any time of warranty miles on my tire purchase - which I had to ask for ..I did not get any feedback on the car status of the other tires and any overall maintenance suggestions.. I don’t feel like the CS rep was listening to anything I had to say :(
4/29/2025
Jose R. VERIFIED CUSTOMER
NA
4/29/2025
Joseph G. VERIFIED CUSTOMER
Crystal made the whole process smooth and easy. She was very helpful. Y’all need to go give her a raise.
4/28/2025
Robert S. VERIFIED CUSTOMER
Too expensive for the service provided
4/27/2025
Brittney K. VERIFIED CUSTOMER
Rudy was very pleasant.
4/27/2025
Sergio L. VERIFIED CUSTOMER
Service advisor excellent customer service
Extremely polite very knowledgeable very great experience
4/27/2025
Edwin A. VERIFIED CUSTOMER
Rafael provided excellent customer service. We are very pleased with our first service appointment. Thank you!