I was happy for the home service and can’t wait for more of it as I have a little drive to get to the dealership and other dealers cop an attitude if I use them cause they close.
9/18/2025
Carmen /. VERIFIED CUSTOMER
Good customer service
9/18/2025
Pearl C. VERIFIED CUSTOMER
Alejandra did her job very well and also the rest of the team. Kudos to all!
9/18/2025
Esmeralda F. VERIFIED CUSTOMER
I’ve had maintenance done here before and with previous reps, it just feels like they’re trying to get rid of you but this last time, Rafael was such a genuinely positive experience and very helpful and upfront about everything! Thank you so much!
9/18/2025
Richard R. VERIFIED CUSTOMER
Alejandra and the whole crew that took care of my truck were awesome! They all went above and beyond to take care of me! That you all so much! The service was excellent! Thank you Cerrito’s Ford Dealership! Rich????
9/18/2025
Brian M. VERIFIED CUSTOMER
Not only would I trust my vehicles with Norm Reeves and Eduardo, I would trust my life…
9/18/2025
Gamaliel V. VERIFIED CUSTOMER
Rafael provided the best customer service and help me answer every question regarding my truck. Very knowledgeable and honest. Will definitely recommend his services to anyone.
9/17/2025
Robert C. VERIFIED CUSTOMER
Appreciate the accommodating service
9/17/2025
Aja P. VERIFIED CUSTOMER
Rafael was very polite and kind. He keeps great communication throughout the process. He also went above and beyond to check an issue even though they were short-staffed and had to initiate work that day. Rafael gave me a 5 star experience!
9/17/2025
Adrian C. VERIFIED CUSTOMER
Rafael is Amazing! I had such a great experience with him that I was for sure going to write this review, and I completely forgot! My vehicle, definitely not a 2015 Mustang GT, did not want to turn on today. On my way to Norm Reeves Cerritos, I thought to myself “Man I hope The homie from last time helps me out. As I walked past his desk, I didn’t see him! “Damn, I thought. “He’s not there.” All I could think about was that he got fired because he didn’t get enough reviews, and I felt a little bad! Then out of nowhere,I see him. “Sh*t, I never wrote him the review!” And how blessed was I too have him help me again. I knew I was going to get great service, but I had to face him, he was going to remember me as the dude that didn’t leave him a review! But he didn’t, and then I felt hurt, but it went away because I’m still alive and I can keep my word. So To Rafael, great job and thank you for your excellent customer service, keep it up!
9/17/2025
Ashley B. VERIFIED CUSTOMER
Alejandra and service was great and helpful
9/17/2025
Ignacio L. VERIFIED CUSTOMER
Alejandra was very kind and helpful
The process went smoothly
9/17/2025
Rhonda D. VERIFIED CUSTOMER
Dominic Pagliarulo and Eduardo Millan were very professional and provided outstanding service.
9/17/2025
Oscar R. VERIFIED CUSTOMER
Thanks Adrian for u hard work
9/17/2025
Ezequiel G. VERIFIED CUSTOMER
Crystal was very kind and helpful with my questions! She let me know about the services the maintenance department offers.
9/16/2025
Carl S. VERIFIED CUSTOMER
Great guy - kept me informed- thanks
9/15/2025
David H. VERIFIED CUSTOMER
I truly appreciate his help with my situation.Thank you so much.
9/14/2025
Arnel T. VERIFIED CUSTOMER
Rafael has been providing me an excellent Customer Service for every appointment that I would have. He is the guy that I would be seeking to get some assistance with Services needed for my vehicle each time. I highly appreciate his willingness to help me in anyway he can.
9/14/2025
Carlos /. VERIFIED CUSTOMER
Francisco was super nice and helped me to get the service I needed for car.