Having had a bad past experience here it is very clear to me that significant improvements have been made at the service dept here. I feel that my advisor was good at communicating with me and the tech. I felt that I was able to get updates regularly and they returned my car clean.
8/5/2025
Patricia K. VERIFIED CUSTOMER
Great service. Thank you
8/5/2025
Donald K. VERIFIED CUSTOMER
Everything was great up until I got home and my valves covers aluminum American flag cover where not on the right side I’m going to try to get them tomorrow hopefully they are there it a sentiment value
8/5/2025
Erica /. VERIFIED CUSTOMER
Thank you for taking care of us.
8/4/2025
Tamara R. VERIFIED CUSTOMER
Erica was great!
She took the time to explain EVERYTHING to me.
I will be requesting her for all my services!
8/3/2025
Jessica C. VERIFIED CUSTOMER
Very good service with very well explanation about my questions.
8/3/2025
Denise W. VERIFIED CUSTOMER
Raphael is one of the best service advisors. He is thorough and honest with letting me know what’s needed for the maintenance of my car.
8/2/2025
Lawrence P. VERIFIED CUSTOMER
I sometimes come before 8 am to purchase parts and I have no place to park due to your customer parking being blocked so I have to park at Lexus next door and walk on over. Thank you
8/2/2025
Sharalyn P. VERIFIED CUSTOMER
I was told my car was ready. Then was told I needed rear brakes. Ok fix them. Then was told the car would be ready the next afternoon. I need my car the next day so I rental from Hertz. As I was leaving the next morning I received a call that my car was ready. So I rented a car to drive home, park it my garage and then back the next morning. Money spent that I really didn't need too.
8/2/2025
Lee P. VERIFIED CUSTOMER
Eduardo was very helpful and knowledgeable. His communications were clear and prompt. He made the process for me, as a customer.
8/2/2025
Francisco L. VERIFIED CUSTOMER
Greatest atención and kindness
8/2/2025
Brenda P. VERIFIED CUSTOMER
Norm Reeves always gives me excellent service.
8/2/2025
Dolores R. VERIFIED CUSTOMER
Rudy is awesome he was very helpful, We love Rudy he alwas make sure we are happy.its was the service department we had never had to deal with being without my Van for 2 months that took the whole summer from the kids vacation.
8/2/2025
Silvana P. VERIFIED CUSTOMER
Great service
8/1/2025
Olivia M. VERIFIED CUSTOMER
very friendly, it was pleasure dealing with some one who is verry knolagable and friendly, i would recomend this dealer
8/1/2025
Daniel J. VERIFIED CUSTOMER
Eduardo is Friendly and knowledgeable. Answered my questions and made sure I was satisfied with the needed service.
8/1/2025
Kevin V. VERIFIED CUSTOMER
My car was done. I had a schedule and everything was great with the service technicians and the people have helping. However, the words and phrases that were thrown around a lot by everybody in every department in various ways, even over the phone were (Right now & give me a second). Every time this was said it ended up turning out to be a 3 to 8 minute wait.
Maybe instead of saying right now and give me a second. Should be rephrased to give me a couple minutes and I'll take care of that for you. Or give me a couple minutes and I'll be right with you. A second and right now are instantaneous. When you're told something like that and it ends up being 3 to 8 minute wait you kind of field left and forgotten. It's not a good feeling as a customer waiting.
Everyone can appreciate time is money. And I don't like wasting either one
8/1/2025
Auto Medic. VERIFIED CUSTOMER
MIKE WAS VERY PROFESSIONAL AND TOOK CARE OF ME ON SUCH A SHORT NOTICE, WITH VERY FAST RESULTS. IF YOU HAVE ANY SERVICE NEEDS MIKE AT NORM REEVES FORD IS YOUR MAN.
7/31/2025
Jesus /. VERIFIED CUSTOMER
Very professional and kind. We got the help we need it