All was done with in good time and I didn’t have to wait a long time to get my car in for services.
8/8/2025
Dustin H. VERIFIED CUSTOMER
Rafael was very nice and helpful. He kept me updated throughout the day on the progress of my truck.
If I have to ever come back for my trucks service, I hope my next visit is as smooth and as well managed as Rafael did
8/8/2025
Tian G. VERIFIED CUSTOMER
Rudy was very friendly. He delivers the top quality customer care for my vehicle.
8/8/2025
Filiberto E. VERIFIED CUSTOMER
Excellent customer service.
8/8/2025
Audrey C. VERIFIED CUSTOMER
My service guy Rudy was real helpful and I was completely satisfied with my servers. Thank you.
8/8/2025
Rosie G. VERIFIED CUSTOMER
It was nice service
Rafael good costumer service
8/7/2025
Carol G. VERIFIED CUSTOMER
Ok
8/7/2025
Jonathan G. VERIFIED CUSTOMER
Crystal, rudy, gianna, and team went above and beyond to get my truck back same day. As a motorsports professional traveling the country year round I rely on my ford raptor and the team was able to fix a critical component of my drivetrain which made the difference in my trip before returning across the country. Not only that but ensuring a ride back to my hotel and a smooth pick up before 6pm same day. I've had nothing but negative dealer experiences with my truck but this team is truly outstanding. Crystal & her tech truly exceptional. Your swift action ensures that ill make it across the country to Connecticut for my next race. I won't forget it and I'll be a customer for life whenever I visit CA or need to purchase a new raptor.
8/7/2025
Michael K. VERIFIED CUSTOMER
Made an appointment for 7:30 Monday was told the appointment wasn't in the system but no problem. Was told on my brand new mustang that the check engine light would take upto 48 hours. I was a little shocked but ok, I was told at the end of Monday a tech was now assigned. Followed up on Tuesday and all I was some AI responses that said we will get back to you shortly.Two hours go by sy I Followed up again, same text response, will get back to you shortly. Was then texted by Eduardo that he checked the appointment log or something to that effect saying I told when I made the appointment that it could take upto 72 hours.which I certainly do not remember being told that.now I'm feeling like I'm being strung along, no priority at all. I paid 65k for a brand new Mustang and paid extra for premium maintenance. The car is on warranty but this did not feel like I was a valued customer. Took my car back, no work done, was offered a rental but wasn't told that was even an option when I dropped off the car.I never in my life and I'm 67 years old and have owned many new and used cars have had to leave my car for that amount of time for a check engine light. The car has 800 miles on it. This not good customer service.
8/7/2025
Paula A. VERIFIED CUSTOMER
Le quiero dar las gracias a rafael por ser una buena persona muy amable y muy servicio ledoy un 10 y 5 estrellas por todo gracias a todos por ser muy amable
8/7/2025
Susan M. VERIFIED CUSTOMER
Crystal Lopez was great and I will request her for my next service.
8/7/2025
George M. VERIFIED CUSTOMER
Job well done. Will return when needed. Rafael is a patient understanding and knowledgeable service man. My mkz is running very well. I credit that to Norm Reeves and Premium Shell gasoline —Rafael is a pleasure to deal with
Thanks for the great job.
8/7/2025
Salvador A. VERIFIED CUSTOMER
Rudy the service advisor was great as usual. Car took a couple of hours while I worked out. Was ready when I got back.
8/6/2025
Curtis R. VERIFIED CUSTOMER
None
8/6/2025
Jorge M. VERIFIED CUSTOMER
very kind and understanding to my situation
8/6/2025
Elizabeth Y. VERIFIED CUSTOMER
Really enjoy the Concierge service. Francisco did a great job keeping me informed and took care of a problem that my car was having.
8/6/2025
David N. VERIFIED CUSTOMER
Thank you for the excellent service
8/6/2025
Global Electronic. VERIFIED CUSTOMER
Rafael was fantastic, clear and constant communication. You guys still have my vehicle as it started to malfunction upon return. So Rafael kept the ticket open and brought the vehicle back to the dealership
8/6/2025
Michael W. VERIFIED CUSTOMER
Thank you so much for the quick service
8/6/2025
Patricia K. VERIFIED CUSTOMER
Tony Ybarra and Andres Maldonado took very good care of me for this service. The mechanics repaired my car for which I am very grateful!!! I appreciated my car being washed too!!! I will continue to have my Mustang serviced at Norm Reeves. Thanks to all!!! ????