Poor communication, last a whole day of service do to adviser being sick.!adviser had bad attitude, car smells likes smoke after picking it up.adviser needs training in customer service. Advertising to give a good comment on yelp and you will receive 10%off is something that you should consider changing! Very bad experience will never be back.
7/31/2025
Mike . VERIFIED CUSTOMER
Lied, Mis spoke, mis lead, and dishonest and inconsiderate. Will never go to a Lincoln dealership ever again. It was so bad. That after driving Lincoln’s for 40 years, my wife wants to move to Cadillac , don’t think I can do that, and I hate bashing Lincoln because I love their cars, and they never took the gov bail out…. But NEVER GOING TO A DEALERSHIP AGAIN, recall or not. Never. Going to call there customer service care line . NOT SURE I WAS CLEAR, NEVER Ever.
7/30/2025
Sam T. VERIFIED CUSTOMER
Francisco us the most wondeeful knowledge person a person Fotd should. E proud of a grray person
7/30/2025
Carolyn M. VERIFIED CUSTOMER
Well done!
7/30/2025
Brooke W. VERIFIED CUSTOMER
Rafael was very helpful!
7/30/2025
Carlos C. VERIFIED CUSTOMER
I haven’t got anything serviced I’m still waiting to get a call back because my FordPass does not connect and you guys told me there’s a part on back order a month ago. Have yet to hear anything back
7/30/2025
Humberto J. VERIFIED CUSTOMER
Francisco is excellent!! I appreciate his work ethic, communication, and for taking the time to explain everything and making it so simple! This guy deserves a raise!!
7/30/2025
Jose R. VERIFIED CUSTOMER
Richard is a great person. Very professional and attentive
7/30/2025
Alberto M. VERIFIED CUSTOMER
Rafael was very helpful and informative! Went out of his way to ensure everything was taken care of!
7/29/2025
Anthony M. VERIFIED CUSTOMER
I’ve been a loyal customer since purchasing my 2022 Navigator at your dealership in September of 2022. I have been using your same service advisor Francisco Bretado for all my service needs since the car was new.
Unfortunately when I brought my vehicle in on July the 7th is when my problems all started with him.
Can you please have a manager from your company call me so I can share it with him?
It would take quite a bit of time to type it out and I would prefer to talk with someone
Thanks
Tony Martinez
****-****-xxxx
7/29/2025
Mangesh G. VERIFIED CUSTOMER
Mike and his manager Edwardo were super helpful and guided me well through the process for my tire replacement. Thanks!
7/29/2025
Norm Reevs. VERIFIED CUSTOMER
Wonderful job and like all way very professional. Thanks Mike.
7/29/2025
Michael A. VERIFIED CUSTOMER
Rafael is the man. I completely enjoyed my experience due to his amazing service.
7/29/2025
Mario M. VERIFIED CUSTOMER
Richard did a great job, but we aren’t finished yet..
7/29/2025
Jesus D. VERIFIED CUSTOMER
Thank you for Great customer service.
7/29/2025
Lula T. VERIFIED CUSTOMER
Eduardo is a sarcastic **** and I don't want any more dealings for him ever.
7/29/2025
Ann F. VERIFIED CUSTOMER
Told at 1pm that rear brakes would be covered by service contract. Then at 4:30 pm told that they couldn't be done because they were not down to replacement criteria. I was waiting at your location. It shouldn't have taken 3.5 hours to tell me this.
7/28/2025
Marianela S. VERIFIED CUSTOMER
“Thank you for the outstanding service! I truly appreciate the professionalism, attention to detail, and care you put into everything. It made a big difference—highly
7/28/2025
Patricia /. VERIFIED CUSTOMER
Very satisfied with the service I have been with four for many years thank you