I want to share my appreciation for Crystal Lopez, who has truly turned my experience around at the Ford dealership. After having multiple frustrating and disappointing service visits in the past, Crystal was a breath of fresh air. She was professional, attentive, and communicative every step of the way. She expedited my service, kept me updated throughout the process, and made sure everything was handled with care. Thanks to her, what could have been another difficult experience became a smooth and positive one. I’m genuinely grateful for her support—Crystal is a true asset to the team!
7/18/2025
Hertz R. VERIFIED CUSTOMER
Always kept me in the loop and had my car ready earlier then expected
7/17/2025
Virginia A. VERIFIED CUSTOMER
Courteous service
7/17/2025
Jacqulyn H. VERIFIED CUSTOMER
Hze followed up! I am happy with the service!!!
7/17/2025
Amirhesam M. VERIFIED CUSTOMER
Crystal Lopez was super helpful with my service visit. She kept me updated, made the process easy, and delivered great customer service.
7/17/2025
Jesse F. VERIFIED CUSTOMER
Eduardo was amazing. Very happy with service.
7/17/2025
Richard M. VERIFIED CUSTOMER
The wait was very long to have vehicle serviced. When I finally picked up vehicle battery was dead.
7/17/2025
Tammy/ Dennis. VERIFIED CUSTOMER
Francisco was great. Nice person
7/16/2025
Joann R. VERIFIED CUSTOMER
When my vehicle was brought out after being serviced, it still had the messages that the washer fluid was low and an oil change was needed. If I had not noticed that, it would have meant a return trip to you.
Your staff was cordial and professional, including the young lady at the podium.
7/16/2025
Fred L. VERIFIED CUSTOMER
Job well done!
7/16/2025
Samantha . VERIFIED CUSTOMER
Francisco communicates very well! It was amazing service!
7/16/2025
Susan S. VERIFIED CUSTOMER
Richard very helpful and nice. He is my new service rep now that Tony moves on to new position. S
7/16/2025
Alberto A. VERIFIED CUSTOMER
Crystal did a great job getting me a rental vehicle knowing that the repairs was going to take a few days. Crystal also provided me updates on the progress of my repair. Thank you.
7/16/2025
Paul Y. VERIFIED CUSTOMER
Andres is a true professional! Great representative of Cerritos Ford and he is a huge reason why I continue my service relationship with this Ford dealership!
7/16/2025
Josefina A. VERIFIED CUSTOMER
Crystal es muy amable y me atendió muy bien
7/16/2025
Joy J. VERIFIED CUSTOMER
Mike was awesome! I’ve been part of the ford family for 20 years and have worked with so many employees. Mike is a great add to my list of service guys.
7/16/2025
Michael M. VERIFIED CUSTOMER
Thank you service department
7/15/2025
Michael B. VERIFIED CUSTOMER
Professional, polite, helpful and straightforward.