Rudy the service advisor was great as usual. Car took a couple of hours while I worked out. Was ready when I got back.
8/6/2025
Curtis R. VERIFIED CUSTOMER
None
8/6/2025
Jorge M. VERIFIED CUSTOMER
very kind and understanding to my situation
8/6/2025
Elizabeth Y. VERIFIED CUSTOMER
Really enjoy the Concierge service. Francisco did a great job keeping me informed and took care of a problem that my car was having.
8/6/2025
David N. VERIFIED CUSTOMER
Thank you for the excellent service
8/6/2025
Global Electronic. VERIFIED CUSTOMER
Rafael was fantastic, clear and constant communication. You guys still have my vehicle as it started to malfunction upon return. So Rafael kept the ticket open and brought the vehicle back to the dealership
8/6/2025
Michael W. VERIFIED CUSTOMER
Thank you so much for the quick service
8/6/2025
Patricia K. VERIFIED CUSTOMER
Tony Ybarra and Andres Maldonado took very good care of me for this service. The mechanics repaired my car for which I am very grateful!!! I appreciated my car being washed too!!! I will continue to have my Mustang serviced at Norm Reeves. Thanks to all!!! ????
8/5/2025
Heather D. VERIFIED CUSTOMER
Having had a bad past experience here it is very clear to me that significant improvements have been made at the service dept here. I feel that my advisor was good at communicating with me and the tech. I felt that I was able to get updates regularly and they returned my car clean.
8/5/2025
Patricia K. VERIFIED CUSTOMER
Great service. Thank you
8/5/2025
Donald K. VERIFIED CUSTOMER
Everything was great up until I got home and my valves covers aluminum American flag cover where not on the right side I’m going to try to get them tomorrow hopefully they are there it a sentiment value
8/5/2025
Erica /. VERIFIED CUSTOMER
Thank you for taking care of us.
8/4/2025
Tamara R. VERIFIED CUSTOMER
Erica was great!
She took the time to explain EVERYTHING to me.
I will be requesting her for all my services!
8/3/2025
Jessica C. VERIFIED CUSTOMER
Very good service with very well explanation about my questions.
8/3/2025
Denise W. VERIFIED CUSTOMER
Raphael is one of the best service advisors. He is thorough and honest with letting me know what’s needed for the maintenance of my car.
8/2/2025
Lawrence P. VERIFIED CUSTOMER
I sometimes come before 8 am to purchase parts and I have no place to park due to your customer parking being blocked so I have to park at Lexus next door and walk on over. Thank you
8/2/2025
Sharalyn P. VERIFIED CUSTOMER
I was told my car was ready. Then was told I needed rear brakes. Ok fix them. Then was told the car would be ready the next afternoon. I need my car the next day so I rental from Hertz. As I was leaving the next morning I received a call that my car was ready. So I rented a car to drive home, park it my garage and then back the next morning. Money spent that I really didn't need too.
8/2/2025
Lee P. VERIFIED CUSTOMER
Eduardo was very helpful and knowledgeable. His communications were clear and prompt. He made the process for me, as a customer.