I had to take a day off work in order to complete a service that’s on ford plus the assistant was very condescending at times.
9/24/2025
Billy S. VERIFIED CUSTOMER
Rafael was very professional, he explained everything to me, very helpful.
9/24/2025
Lucy C. VERIFIED CUSTOMER
I will never ever ever ever never ever never ever go back there again. Ever.
9/24/2025
Thomas R. VERIFIED CUSTOMER
Eduardo was very thorough with my service request and was able to help me in an efficient time.
9/24/2025
Jose N. VERIFIED CUSTOMER
Eduardo gave excellent customer service !!!!
9/23/2025
Port Of. VERIFIED CUSTOMER
Fast and great communication
9/23/2025
Margaret J. VERIFIED CUSTOMER
Great service and excellent attitude.
9/22/2025
Diana . VERIFIED CUSTOMER
I gave specific instructions of what needed to be done to my car in regards to the coolant reservoir and from my understating the service provider wrote them down, so that the mechanic would follow them. I got my car back and the mechanic did not follow instructions and in addition overfilled the power stirring reservoir, liquid was
9/21/2025
Munkil C. VERIFIED CUSTOMER
I did already
9/20/2025
Art L. VERIFIED CUSTOMER
Andres and his team were outstanding. The team were able to get my 2018 Ford Explore fully fitted for its transportation overseas, requirements included installing new winter tires, fixing the window and door liners, replacing the battery, and ensuring the recall was completed. This was completed all in one day, which was pretty amazing. Also, I’m an extremely happy customer as this ensures my vehicle can be turned into the Port authorities for transportation without any issues. Again, my appreciate to Andres and his team for their outstanding service and for making this happen.
9/20/2025
Jose Luis. VERIFIED CUSTOMER
The Coordination Between Your Remote Virtual Texting And Your Service Department Should Have A Better Communication In Regards Of Scheduling For Home Services Appointments.
REALLY DISAPPOINTED.
9/20/2025
Patricia M. VERIFIED CUSTOMER
Every thing was great. Eduardo was fantastic
9/20/2025
Patricia T. VERIFIED CUSTOMER
Excellent Customer Service!
9/20/2025
Nick R. VERIFIED CUSTOMER
Communication with Ford was inconsistent and nearly impossible to initiate. Most of the time, I would get status updates at the end of the day, after many attempts from me or my wife to contact by phone and/or text messaging, because updates didn't come when they were supposed to. When the updates finally came, the information was always very vague, most of the time dissapointing, and left us with questions that wouldn't get answered until the next day. This was not a good experience at all and we will be looking for a different place to take our vehicle next time.
9/19/2025
Hanson R. VERIFIED CUSTOMER
I waited a full week for a diagnosis and didn’t get one. Furthermore, I requested my car be done with no later than Tuesday and didn’t get that until Wednesday morning because no one reached out to contact about it being done. When I checked it in on the Wednesday before, Richard was saying that he would get it to me no later than Monday.
9/19/2025
Robert F. VERIFIED CUSTOMER
Work documented on order was incomplete.
9/19/2025
Tim J. VERIFIED CUSTOMER
Check in was pleasant
9/19/2025
Jesus D. VERIFIED CUSTOMER
Thank you Rafael. Very professional and friendly.
9/19/2025
Venetta D. VERIFIED CUSTOMER
Excellent service
9/19/2025
Raul V. VERIFIED CUSTOMER
Richard is a real professional advisor , 5 stars for him , and 5 stars for for the service department, all of them .