Long waiting time and my car was not wash unlike my previous appointment that it was clean.
10/8/2025
Gustavo P. VERIFIED CUSTOMER
Big thanks Mike!
10/8/2025
Glenda G. VERIFIED CUSTOMER
Service hasn’t been done, waiting for the parts.
10/8/2025
Gabriel R. VERIFIED CUSTOMER
Amazing customer service
10/8/2025
Richard Warren. VERIFIED CUSTOMER
The staff was very helpful and made the experience as enjoyable as one could expect
10/8/2025
Manuel V. VERIFIED CUSTOMER
Excellent customer service ????‼️
10/7/2025
Gregory F. VERIFIED CUSTOMER
All is well
10/7/2025
Hugh C. VERIFIED CUSTOMER
Good job as always
10/7/2025
Guadalupe V. VERIFIED CUSTOMER
My experience was great,Mike was very helpful friendly, gave me information of what I need done, my vehicle was ready 1 hour ahead of the scheduled time
10/7/2025
Raul L. VERIFIED CUSTOMER
Very satisfied Francisco came through again satisfied with his professionalism
10/7/2025
Jasi M. VERIFIED CUSTOMER
The AC stopped working when we drove the car home. When I brought it back a week later they said it has nothing to do with the service. Then they looked under the hood and said the Freon is leaking. The AC fine when took the car in for service. I’m not going do service at this Ford anymore. I love the car. Not the Ford service!!!
10/6/2025
Lawrence R. VERIFIED CUSTOMER
Eduardo is an exceptional employee who exemplifies professionalism and concern for his customers. It is employees like Eduardo, who have people coming back to Norm Reeves Ford for service and the purchase of new cars. Norm Reeves Ford is fortunate in having Edwardo in its team.
Lawrence R
10/6/2025
Isabel J. VERIFIED CUSTOMER
Thanks
10/5/2025
Brandon P. VERIFIED CUSTOMER
Good service
10/5/2025
Robert P. VERIFIED CUSTOMER
Loved how Crystal communicated with me and how timely her updates were. Explained everything and was just very helpful. Main reason I am satisfied with my experience.
10/5/2025
John-Scott S. VERIFIED CUSTOMER
Swollen lug nuts is what they diagnost, they couldn't preform the tire rotation as in the service, not believing what I heard i researched and found information through ford that this is mainly caused by technicians using the wrong tools or the wrong method of removing the luggage nuts, so with that said norm reeves has been the only one that has done the last 5 tire rotations that now can't be done until the lug nuts have been replaced at a cost not covered by any of the 2 warranties I have on this vehicle, so after speaking with edwardo about this he offered no ther solution than for me to purchase the lug nuts, I have had this vehicle serviced by NR since I purchased it and there was always issues with the warranties and how to read or bill because there were 3 certified used, factory, and maintenance warranties. So I was very disappointed to see we are back at this again.
So I will no longer be using you for service and will take my business elsewhere, I have bought my last 3 of 4 cars from Norm reeves cerritos and will shop elsewhere.
10/4/2025
Felicia H. VERIFIED CUSTOMER
I am not satisfied with the outcome of the findings of the vehicle I purchased less than 3 months ago. I understand that I purchased the car as is!: However, the car has major that needs to be done not minor. I am a single parent and recently retired teacher and my funds are very limited. To be quoted over 2000 dollar to repair this car is unbelievable. My family and I have purchased cars from Norman Reeves in the past with no problem until now. My 90 mom purchased a car and her car had issues and I purchased a car on the same day that have issues. I am done purchasing cars from Norman Reeves!! I will seek help from an outside source for help. This makes no sense. I am very disappointed.I paid cash for a lemon!!!
10/4/2025
Sherie D. VERIFIED CUSTOMER
As a 80 yr old lady the pickup and delivery was perfect. The two young valets were very professional. I definitely appreciatedd Alejandra keeping me informed.
10/4/2025
Jose C. VERIFIED CUSTOMER
Work on my vehicle was satisfactory, thank you
10/4/2025
Karina C. VERIFIED CUSTOMER
Estoy muy contenta con el servicio que me dio Eduardo Millan