Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

The entire service team provide excellent jobs to complete my recall fix. Will definitely purchase next vehicle from Norm Reeves Ford Lincoln.

I’ve taken the vehicle twice for the same problems including video proof and all I have been told is that they need to replicate the problems while they have the vehicle. Driving 23 miles in 2 weeks hardly applies as regular driving to put vehicle in the same driving conditions to try to replicate and the my question still applies, after you replicate the problem then what? You can’t figure a solution with codes showing and video proof showing the problems, what is replication going to fix……

Thank you for the great service.

To Whom It May Concern, I am writing to formally express my dissatisfaction with the recent customer service I received at your dealership, specifically regarding the handling of my Ford Maverick service and my interactions with your representative, Jesus ****. On September 30th at 11:58 AM, I received a phone call from Jesus reminding me to complete a customer satisfaction survey. During the call, he stated that I had not given him a 5-star rating and implied this would significantly impact his pay. Until that point, I was unaware the survey had even been sent, and by the time I checked, the link had already expired. Since that call, I have noticed a significant decline in the level of communication and service I’ve received from Jesus. Updates regarding my vehicle stopped, and my text messages went unanswered. For example, a replacement radio part arrived on October 3rd, but the installation was delayed until October 7th—despite service being available on Saturdays. I dropped off my truck on the afternoon of October 7th, expecting both the radio installation and the correction of an issue with the door handle protective film. This film was initially applied on September 22nd but was improperly installed, containing lint and hair underneath—a poor outcome for something I paid nearly $900 for. I was informed that the technician responsible for the film installation would be in on Wednesday, October 8th. However, he did not show up. Days passed with no progress or updates. I finally received a text from Jesus on October 10th stating there were programming issues with the radio and that my rental would be extended until Monday, October 13th. He also said he would follow up on Monday or Tuesday. Despite this, I received no further communication. I texted Jesus twice on October 13th—once at 12:15 PM and again at 3:00 PM—asking for an update. I finally received a reply stating it was his day off. I find it concerning that no one else seemed responsible for updating me on my vehicle’s status in his absence. On Tuesday, October 14th, I still received no updates. I decided to visit the dealership at 3:40 PM, where I was told Jesus was in a meeting and asked to wait 20 minutes. At 4:38 PM, he finally informed me the truck was still not ready—the door handle film had not been installed. From October 8th to October 14th, no one managed to complete a simple film application. When I asked for an explanation, I was told the technician did not show, and then that it had rained—despite the fact that your service area is covered. When I asked why I wasn't updated sooner, Jesus replied, “I didn’t have time,” and that other customers were ahead of me. Frankly, this experience has been extremely disappointing. I feel that ever since the issue with the survey rating, I’ve been treated as a lower-priority customer. My time has been repeatedly wasted, and the lack of communication and accountability has been unacceptable. Dealerships are built on trust, and this experience has completely eroded mine. I will no longer be servicing my vehicle at this location and will be taking it to a different dealership going forward. This is the review Jesus **** was so eager for. Showing up to work is not enough—what matters is the follow-through, professionalism, and respect for customers' time and trust.

Pleasant friendly and delivered faster than estimate.

Oscar is very good at what he does , I have followed him to 3 different dealerships , that is how good he is . Norm Reeves Ford has a very experienced truck service guy . I will continue to come Norm Reeves Ford as long as Oscar is employed there , been a customer of his for I believe 15 years ! It is the people that makes a dealership great ! Thank you Claudio Gomez

Great service and sensitive to my husband’s health challenges and I was very grateful and appreciative

AAA+ service

Mike was amazing, he took care of us with short notice. He also had the car worked on swiftly. He’s very professional and kind

Yes I wad completely satisfied with the way Richard handled the situation that I had with my Ford. He found a solution quickly and got me back on the road quickly. Thank you

Nice work Friendly tec.

Francisco is always a tremendous help. So grateful for his support.

10/10 informative and very helpful!

crystal Rivera was very helpful . She explained to me what was the problem with my car . Trying to find a solution and giving me updates about it. Also she make easy the rent car until I got my car back . Thank you, Crystal Rivera.

Very helpful going over necessary repairs

Train reps to be welcoming and polite.The particular rep realized he was rude and actually came to apologize.. A LITTLE TOO LATE

Nothing got done and my truck just sat there and somehow I got 48 miles on it and it was delivered on empty but it got 48 miles on it. I honestly don’t know. I’m sure it’s not Oscar’s fault either.

Francisco was great and kept me updated

Great service

Oscar Robles is a one of a kind service advisor. He goes above and beyond in customer service. Thank you Oscar for your help and professionalism.