Rafael always do an exceptional job coupled with his professionalism. He is passionate about how his customers feelings about having a reliable car once he hand over the key back ready to go on the road again. Awesome customer service. Go Rafael!
9/11/2025
Louie P. VERIFIED CUSTOMER
Everything went well Mr Gonzales was very nice and took care of everything I needed he was very helpful—thank you ????????
9/11/2025
Andrey W. VERIFIED CUSTOMER
Crystal did a great job very friendly very knowledgeable
9/11/2025
Valerie Beatrice. VERIFIED CUSTOMER
Excellent service
9/11/2025
Talitha M. VERIFIED CUSTOMER
Excellent customer service, great communication from Crystal, and the service was completed in a timely manner.
9/11/2025
Me Del. VERIFIED CUSTOMER
She is very professional and excellent worker so give five stars to Cristal Rivera Tenkiu …
9/11/2025
Paul W. VERIFIED CUSTOMER
First time service and first time there..Also car was not washed like they said it was, grease on door handles
9/10/2025
James O. VERIFIED CUSTOMER
Great Service!
9/10/2025
Chris N. VERIFIED CUSTOMER
FRANCISCO BRETADO is the best service representative there. Period.
9/10/2025
Edwin R. VERIFIED CUSTOMER
Eduardo Millan was very professional he took care of all my in regards about my truck and answer all my questions exceptional customer service.
9/10/2025
Brian G. VERIFIED CUSTOMER
great customer service by crystal rivera!
9/10/2025
Patricia D. VERIFIED CUSTOMER
Jesus was a pleasure. He was very easy to talk to and very friendly. He has great customer service skills. Thank you.
9/8/2025
Silvia T. VERIFIED CUSTOMER
Pedro was super professional and very welcoming.
9/8/2025
Ruben O. VERIFIED CUSTOMER
Risk alert in vehicle was not repaired while being at the dealership for 1 month
9/7/2025
Johanna R. VERIFIED CUSTOMER
Great experience as a 1st time customer.Will return.
9/7/2025
Lori I. VERIFIED CUSTOMER
Crystal has very good customer service. She was very pleasant and really knew the job as she assisted someone with a special request in a mater of seconds. It was very comfortable doing business with her.
9/7/2025
Cory R. VERIFIED CUSTOMER
Eduardo accomplished all of my goals five stars couldn't ask for better service.
9/7/2025
Nick R. VERIFIED CUSTOMER
Horrible communication. Confusing communication. Texting is horrible and not efficient, time efficient, or clear. Over charged with lack of communication and unclear. Was told on 3 different days the car was ready and then each time still going thru diagnostics. Horrible with crystal who doesn’t text in a timely manner or call back in a timely manner. Figure out a better way ford! Still don’t even have my car back and this survey is requested.
9/6/2025
Bryan H. VERIFIED CUSTOMER
Rafael was friendly and attentive. He went over the details of what was to be done to my car including the recall. He arranged for my car to be delivered once all work was finished and I received my car in a timely manner. Great experience all around.
9/6/2025
Talele P. VERIFIED CUSTOMER
Rudy Wilson is one of many reasons why I keep coming back to Norm Reeves Ford. My last visit was not very good at all. But I talk to Rudy cause me to bring my vehicle back to Norm Reeves. Thank you so much he treat me like a family member of Norn Reeves Ford, very professional with Dignity and respect. Thanks again!