This was my first time working with Richard. He recommended a couple of maintenance items needed for my car which was greatly appreciated that I will take care of in the near future. He was very helpful and I enjoyed meeting him.
9/26/2025
Rene D. VERIFIED CUSTOMER
Rafael Gonzalez was really great had great customer service also notified me right away about any other additional problems with my vehicle
9/26/2025
Robert P. VERIFIED CUSTOMER
As usual, the Norm Reeves team was outstanding! They make you feel like a cherished family member. The store is comfortable and laid out with the client in mind. I’ll make a suggestion: breakfast options before 11am are scarce. A restaurant on the premises would be great like the Southbay Ford near the 405fwy and Rosecrans. But other than that, Norm Reeves is the only dealership that I love to patronize.
9/25/2025
Adolfo V. VERIFIED CUSTOMER
Eduardo was a great help and was consistently updating me with my vehicle’s service! I appreciate him for also working on one of the two recalls on my vehicle as well! Great guy! Thank you Norm Reeves Ford!
9/25/2025
Janette P. VERIFIED CUSTOMER
Thank you for fixing the problem with my tire.
9/25/2025
Sarah P. VERIFIED CUSTOMER
Eduardo was very kind, helpful, and made me feel at ease with my car needing service. He kept me in the loop with status updates and I will be back for future vehicle services.
9/25/2025
Fredi H. VERIFIED CUSTOMER
I was without a vehicle for 3 weeks time and time again I had to go to the dealer bcs my truck wasn’t working and asked for a rental vehicle and never was given one until the last week which I found useless I had my truck towed 3 times bcs it was faulty and I never received a rental for those 2 times I towed it to the dealer when it clearly wasn’t working. I would really wanna know what’s the update on the recall part for this low pressure pump recall bcs my truck still doesn’t feel very reliable .
9/25/2025
Greg M. VERIFIED CUSTOMER
I’ve worked with Francisco for the par 5 years. He is cordial and most helpful. At every appointment I request Francisco to deal with any concerns with my car issues. Thank you Fernando.
9/25/2025
Jeri L. VERIFIED CUSTOMER
I appreciated everything Francisco did and letting me know about my Ford
9/24/2025
Oswaldo G. VERIFIED CUSTOMER
I had to take a day off work in order to complete a service that’s on ford plus the assistant was very condescending at times.
9/24/2025
Billy S. VERIFIED CUSTOMER
Rafael was very professional, he explained everything to me, very helpful.
9/24/2025
Lucy C. VERIFIED CUSTOMER
I will never ever ever ever never ever never ever go back there again. Ever.
9/24/2025
Thomas R. VERIFIED CUSTOMER
Eduardo was very thorough with my service request and was able to help me in an efficient time.
9/24/2025
Jose N. VERIFIED CUSTOMER
Eduardo gave excellent customer service !!!!
9/23/2025
Port Of. VERIFIED CUSTOMER
Fast and great communication
9/23/2025
Margaret J. VERIFIED CUSTOMER
Great service and excellent attitude.
9/22/2025
Diana . VERIFIED CUSTOMER
I gave specific instructions of what needed to be done to my car in regards to the coolant reservoir and from my understating the service provider wrote them down, so that the mechanic would follow them. I got my car back and the mechanic did not follow instructions and in addition overfilled the power stirring reservoir, liquid was
9/21/2025
Munkil C. VERIFIED CUSTOMER
I did already
9/20/2025
Art L. VERIFIED CUSTOMER
Andres and his team were outstanding. The team were able to get my 2018 Ford Explore fully fitted for its transportation overseas, requirements included installing new winter tires, fixing the window and door liners, replacing the battery, and ensuring the recall was completed. This was completed all in one day, which was pretty amazing. Also, I’m an extremely happy customer as this ensures my vehicle can be turned into the Port authorities for transportation without any issues. Again, my appreciate to Andres and his team for their outstanding service and for making this happen.
9/20/2025
Jose Luis. VERIFIED CUSTOMER
The Coordination Between Your Remote Virtual Texting And Your Service Department Should Have A Better Communication In Regards Of Scheduling For Home Services Appointments.
REALLY DISAPPOINTED.