He was great and communicated effectively throughout the whole process
10/11/2025
Augusto O. VERIFIED CUSTOMER
Requested a call back on the Oct. 08th, 2025 and didn’t receive one. My vehicle was 45 minutes late with no call to notify me. In addition my vehicle was returned on empty with on 10 miles left.
10/11/2025
Gina Y. VERIFIED CUSTOMER
The day of pick-up, I explained to the driver that there was something hanging at the bottom of the vehicle, he told me he would let them know. When I got the car back the same piece is hanging but actually looks worse so I called the dealership, of course no one was available to speak with me and I was told someone would call me back. It is 7pm on 10/10/25, over 24hours since I made the call and no one has reached out. For the life of me, I cannot understand why the issue was handled and my car was at the dealership approximately 5 hours. I also don’t feel like I received excellent customer service when I am not even worth a return phone call. I will be leaving this same review on yelp. I think people should not the type of service they will receive after making a huge purchase from Cerritos Ford.
10/11/2025
Roberto G. VERIFIED CUSTOMER
Excellent Ford Service from Adrian Gonzalez
Adrian Gonzalez is, without a doubt, the best Ford specialist I've ever worked with.
He quickly diagnosed the problem with my truck and fixed it perfectly. His knowledge is incredible, his pricing is fair and transparent, and the work was done exactly when he promised it would be.
If you need professional, trustworthy service for your Ford, go see Adrian. Highly recommend!
5/5 Stars
10/11/2025
Maralea M. VERIFIED CUSTOMER
Amazing experience
10/11/2025
Cathy L. VERIFIED CUSTOMER
Jesus was a great help when I brought my car in. He took care of everything in a timely manner and was very knowledgeable in the issues I had with my car. He even spoke with my father when my father had doubts. I would recommend his to anybody that needs help with their cars. He’s a great service writer. kudos to Jesus.
10/10/2025
Vonetta H. VERIFIED CUSTOMER
Claudia was great and very professional. She explained everything to me and kept me updated.
10/10/2025
James O. VERIFIED CUSTOMER
Great service
10/10/2025
Kathleen A. VERIFIED CUSTOMER
AWESOME SEVICE EXPERIENCE WILL BE COMING BACK FOR SURE. RAFA IS AWESOME OVER THE TOP HELPFULL
10/9/2025
Rogelio C. VERIFIED CUSTOMER
Long waiting time and my car was not wash unlike my previous appointment that it was clean.
10/8/2025
Gustavo P. VERIFIED CUSTOMER
Big thanks Mike!
10/8/2025
Glenda G. VERIFIED CUSTOMER
Service hasn’t been done, waiting for the parts.
10/8/2025
Gabriel R. VERIFIED CUSTOMER
Amazing customer service
10/8/2025
Richard Warren. VERIFIED CUSTOMER
The staff was very helpful and made the experience as enjoyable as one could expect
10/8/2025
Manuel V. VERIFIED CUSTOMER
Excellent customer service ????‼️
10/7/2025
Gregory F. VERIFIED CUSTOMER
All is well
10/7/2025
Hugh C. VERIFIED CUSTOMER
Good job as always
10/7/2025
Guadalupe V. VERIFIED CUSTOMER
My experience was great,Mike was very helpful friendly, gave me information of what I need done, my vehicle was ready 1 hour ahead of the scheduled time
10/7/2025
Raul L. VERIFIED CUSTOMER
Very satisfied Francisco came through again satisfied with his professionalism
10/7/2025
Jasi M. VERIFIED CUSTOMER
The AC stopped working when we drove the car home. When I brought it back a week later they said it has nothing to do with the service. Then they looked under the hood and said the Freon is leaking. The AC fine when took the car in for service. I’m not going do service at this Ford anymore. I love the car. Not the Ford service!!!