Rafael was very communicative and informative!
Made sure he understood what I needed to be done and what is needed soon in the future.
10/27/2025
Dale P. VERIFIED CUSTOMER
When I got home I noticed a scratch on the driver's door about 11/2 inches long not happy I have no scratches on my truck
10/27/2025
Andrea M. VERIFIED CUSTOMER
Lack of communication.
10/26/2025
Joseph N. VERIFIED CUSTOMER
Very prompt fast and explained everything to me, did a good job
10/26/2025
Jacob B. VERIFIED CUSTOMER
Richard was great. He understood the urgency needed to help me resolve my recall so I can register the vehicle. Will be back
10/26/2025
Jeanette M. VERIFIED CUSTOMER
Andrew was very nice very polite and said the car was going to be ready in a matter of time and it was. The waiting room was very nice and clean..
10/25/2025
Jose R. VERIFIED CUSTOMER
N/A
10/25/2025
Raul V. VERIFIED CUSTOMER
Job well done.
10/25/2025
Frank S. VERIFIED CUSTOMER
Excellent communicator, very knowledgeable, everything was done the first time. Car repairs were completed faster than expected. Outstanding customer service. Very satisfied. One of the best experiences at Norm Reeves Ford dealership.
10/24/2025
Laurie M. VERIFIED CUSTOMER
My service experience was exceptional with Rudolph Wilson, my husband and I own a small business with all ford vehicles, and although we live in Az we do business here in California and will most definatly be bringing all of our vehicles to Mr Wilson for all of our service needs he was very professional and very knowllegible.
Laurie M
10/24/2025
John M. VERIFIED CUSTOMER
Rudy is the Light over at Ford— His energy is unmatched, Brings a smile to everyone around him and is very personable feeling as if I have known him for years. Ask for Rudy next time you need service …
10/24/2025
Julian P. VERIFIED CUSTOMER
Thank you for your service
10/24/2025
Samuel G. VERIFIED CUSTOMER
Everything was great, great service, maybe little more updates on the vehicle but everything else was great.
10/24/2025
Rosie G. VERIFIED CUSTOMER
I love the ford service
10/23/2025
Eduardo G. VERIFIED CUSTOMER
Rudolph provided a great customer service!!
10/23/2025
Daniel G. VERIFIED CUSTOMER
There was absolutely no communication throughout most of the process despite my best efforts to call and text. It took a day longer than I was originally told and again there was no communication to let me know what was happing. I appreciate the work that was done to my vehicle but the service was an easy 0/10. Please work on how you communicate with your customers.
10/23/2025
Siris B. VERIFIED CUSTOMER
Eduardo, went above and beyond in time of crisis for my one vehicle household. I was stress but he over delivered. Have him train everyone on customer service.