Always happy to have an advisor like Alejandra she goes above and beyond for customers great employee to have working for you
11/25/2025
Tim W. VERIFIED CUSTOMER
Service and staff were top notch. Couldn’t be happier with the experience.
11/25/2025
Victor C. VERIFIED CUSTOMER
Good service this time. Other time bad time factors. With appointment waited to long.may e some people get better service without appointment.
11/25/2025
Anthony L. VERIFIED CUSTOMER
Great job
11/25/2025
Rashad R. VERIFIED CUSTOMER
Rudolph was awesome and deserves a raise, promotion being president whatever that man wants he should get! He was professional, personable and great with time, definitely will continue to come back for service work
11/25/2025
Edith V. VERIFIED CUSTOMER
Si muchas gracias el es muy amable y que profecional estuve muy contenta con su trato y su amabilidad muchas gracias.
11/25/2025
Jose S. VERIFIED CUSTOMER
Crystal Rivera provided great customer service. Very helpful.
11/24/2025
Matthew S. VERIFIED CUSTOMER
He is so helpful and always makes it an easy time!!
11/23/2025
Fabiola V. VERIFIED CUSTOMER
Great service
11/23/2025
Jerry T. VERIFIED CUSTOMER
Oscar is a valuable asset to the company
11/23/2025
Walter G. VERIFIED CUSTOMER
It’s all good
11/23/2025
Cyrus W. VERIFIED CUSTOMER
Rudy is always very helpful. Had the opportunity to meet Dominic the service manager who has an open door policy if I have an issue. He’s always friendly and willing to assist to. My service was good. But it would be nice if they could expedite and get me out a little sooner.
11/22/2025
Mark G. VERIFIED CUSTOMER
Superior!
11/22/2025
Kevin G. VERIFIED CUSTOMER
Eduardo has been great to me. This is my third time working with him and I always request to work with him when I come back for service. Love the customer service at Norm Reeves
11/22/2025
Joshua V. VERIFIED CUSTOMER
Yall did not cover a simple warranty issue. Your techs had a ton of unreasonable excuses for not doing work to my Bronco.Nothing got fixed, including a recall issue. My wife an I had to call for updates. We drove a rental for 4 days that we had to pay for ourself. I felt completely not valued as a customer.the only reason I got my Bronco back was because my wife and I came in to get updated on the vehicle. Nobody had given us a call or text or email with any update for the four days that the bronco was with yall. This is the reason why most people do not want to bring their vehicle to a dealship, is because the lack of care that goes into a customer's situations. I use to refer people to this Ford Dealer to buy vehicles. I am a four time buyer of vehicles at this dealership. Due to this experience I had with the service department working on my vehicle, I will no longer be buying future vehicles from this dealer and will no longer refer anyone to Ford in Cerritos.
11/22/2025
Jeanette M. VERIFIED CUSTOMER
She was fantastic and excellent
11/22/2025
Sandra M. VERIFIED CUSTOMER
Mike was an excellent service writer. He was very attentive understanding
my needs and kept me informed on the progress in fixing my car.
11/22/2025
Robert H. VERIFIED CUSTOMER
Rudy and the team are excellent. Rudy has handled my truck on previous occasions. He is the best. But, the team is terrific too.