Crystal was an excellent service advisor. She took her time to explain everything to me and made sure I left satisfied.
11/5/2025
Gabriel H. VERIFIED CUSTOMER
Excellent service, extremely happy. No excuses, no run arounds and they make me feel valuable, they value me as customer. That to me priceless and makes feel comfortable and confident with Francisco's work and advice. The service Lincoln provides is what will make me purchase again in the future.
11/5/2025
Marcelo M. VERIFIED CUSTOMER
Rafael wa extremely helpful and professional.
11/5/2025
Lyle S. VERIFIED CUSTOMER
Rafael did an outstanding job. I would also like to thank all the technicians and everyone involved in making sure my needs were met. Outstanding job and thanks again for the outstanding service. Greatly appreciated.
11/5/2025
Melina L. VERIFIED CUSTOMER
Amazing service and very welcoming!
11/5/2025
Lysiajh M. VERIFIED CUSTOMER
Team is awesome responsive and over all very nice people. Always a stress free experience
11/5/2025
Darlene S. VERIFIED CUSTOMER
Traded in my car job was well done thank you very much
11/4/2025
Tim F. VERIFIED CUSTOMER
Rafael has helped me tremendously in the past several times and including today. He has taken excellent care of me especially when my transmission went in the truck. I’m am beyond grateful to him and the entire family at Norm Reeves Ford for always going above and beyond. It means a lot because at 53 years old, this truck is my very first new vehicle purchase and it took a lot of hard work to make that happen.
I do not take my vehicle anywhere else because of the outstanding treatment of myself and my Truck. Thanks again!
11/4/2025
Vance H. VERIFIED CUSTOMER
Rafael’s customer services always at the highest level and he’s an asset to your team. As for the service, I continue to encounter issues this time with a bolt being left loose on the axle which was replaced by your service team which sounds kind of scary.
11/3/2025
Martel P. VERIFIED CUSTOMER
Mike was amazing he needs a raise!
11/3/2025
Kathi H. VERIFIED CUSTOMER
Eduardo was very friendly and was efficient in getting my vehicle done on time!!!
11/1/2025
Darrin I. VERIFIED CUSTOMER
Had a scheduled appointment at 7:30 for an oil change. Came to the dealership at about 7:15. Did not get approached until about 7:45 and that’s after asking for help. A lot of employees in the service drive walking around and not appearing to be very busy. Need a better system in the service drive.
You never get a second chance to make a first impression.
11/1/2025
Marisol R. VERIFIED CUSTOMER
Rudy was great
11/1/2025
Susan W. VERIFIED CUSTOMER
Francisco did a great job explaining everything. Great customer service. He has been my service advisor for many years.
11/1/2025
Art R. VERIFIED CUSTOMER
This is my first Ford & am satisfied.
11/1/2025
Athans Ice. VERIFIED CUSTOMER
Andres is amazing. He is focused on customer satisfaction and goes above and beyond to get my vehicles in and out when service is required.
11/1/2025
Sharon T. VERIFIED CUSTOMER
Eduardo was Awesome. He kept me updated on the progress concerning my vehicle just like he said he would. He gained my trust and kept his word. Once I connected with Eduardo the stress of my vehicle was gone. He’s Great!!
11/1/2025
Cindy B. VERIFIED CUSTOMER
Professional, responsive & a pleasure to work with for my car repair
11/1/2025
Brenda F. VERIFIED CUSTOMER
Richard Juarez was very helpful and honest. I appreciate his knowledge and organizational skills.