Upon paying for services, i was told that my rear brakes should be done. I wish i would have received a call when this was discovered and i would have had them done
11/19/2025
Joseph B. VERIFIED CUSTOMER
Speedy, quick, friendky and efficient.
11/19/2025
Gerald W. VERIFIED CUSTOMER
Eduardo Millan is my Service Advisor and has always done an excellent job of keeping me in the loop as to my service status, etc.. He gives me great advice as to which services I am due for and the reasoning behind it. He is the best service advisor I have had in all the years (since 2016)that I have had my truck serviced at Norm Reeves Ford.
11/19/2025
Not Provided. VERIFIED CUSTOMER
Emma from the service concierge department is above perfection. EMMA refused to give up when she got my wrong contact information from the front desk and she got in touch with me same to book the appointment.
11/19/2025
Jose R. VERIFIED CUSTOMER
N/A
11/19/2025
Daniel S. VERIFIED CUSTOMER
Very good service and representation
11/18/2025
Luis C. VERIFIED CUSTOMER
Good customer service from Andrew Macmaster
11/17/2025
Tereso R. VERIFIED CUSTOMER
Job well done. Thank you!
11/15/2025
Natalia B. VERIFIED CUSTOMER
Crystal rivera treated us very well and was really nice when trying to help us but there was a little mistake with fixing the trucks issue that caused us to have to call again and have to take the truck to the shop again.
11/15/2025
Elena W. VERIFIED CUSTOMER
Well done!
11/15/2025
Lee V. VERIFIED CUSTOMER
Francisco has been our go to person for all of our Escape service and we have always been pleased with the work. Thank you
11/15/2025
Yovani C. VERIFIED CUSTOMER
Muy amable y respetuoso muy excelente servicio gracias ????????
11/15/2025
Louis B. VERIFIED CUSTOMER
Satisfied
11/15/2025
Michael S. VERIFIED CUSTOMER
Service appointment went smoothly, and the car was ready earlier than I expected.
11/15/2025
Joshua V. VERIFIED CUSTOMER
Rudy did an outstanding job taking care of me. He clearly communicated and managed my service in an effective and efficient way..
11/14/2025
Adam S. VERIFIED CUSTOMER
Awesome service, fitting me in for an urgent need. Great, speedy work by Steve the Technician too!
11/14/2025
Sheri P. VERIFIED CUSTOMER
Richard was professional, communicative and great to work with
11/14/2025
David R. VERIFIED CUSTOMER
Very satisfied with customer service and Mike Mosley was the best in serving my needs.????????
11/14/2025
Jasmine B. VERIFIED CUSTOMER
Richard Juarez = knowledgeable, efficient, professional, and kind. Looking forward to completing the survey!
11/14/2025
Nanette F. VERIFIED CUSTOMER
Andrew was very courteous and provided me with car details in a timely manner.