Andrew was friendly but respectful. Communicated well and listened to my issue. Tried to reach me a number of times to let me know my car was ready when he was unaware I was having phone issues. Offered the drop off / pick up service which was greatly appreciated and the car wash. I have not been back in years because of a Ford problem I experienced, not an issue with the service department but it still made me not want to have any dealings with anything associated with Ford. Andrew’s service and demeanor have changed my mind about that and I will consider coming back for service in the future
12/11/2025
Rebecca S. VERIFIED CUSTOMER
Rafael was very pleasant to work with. He greeted me as a friend when I arrived, politely open the door for me when the initial service request was written. Correctly predicted the amount of time the service would take and reviewed the service technicians notes with me during the pick up process.
Rafael was straight forward with my request for servicing my Ford Fusion, suggesting that the support I was requesting would be best performed after the holidays. Very pleased to work with Rafael and would like to continue working with him in the future.
12/11/2025
Brenda F. VERIFIED CUSTOMER
Efficient fast friendly
12/11/2025
Adrian Y. VERIFIED CUSTOMER
Rafael was attentive and helped get us across the finish line with the problems our Lincoln presented.
12/11/2025
Angelina D. VERIFIED CUSTOMER
I am very satisfied with the Service, and I said Thank You to Jesus ****
12/11/2025
Jesus L. VERIFIED CUSTOMER
No I went for a brake service that I previously requested. And that service was not performed ( even tho I already upfront payment service since I bought my car) now I feel not safe driving , on top of that I’m not having the time to go there every day to get it done. I’m completely unsatisfied
12/11/2025
Tyniece L. VERIFIED CUSTOMER
Richard was very understanding throughout the whole process, sadly the price was just to high for me, so they stopped working on my car washed it up for me and i went to pick it up
12/11/2025
Michelle R. VERIFIED CUSTOMER
89.95 coupon was not applied. Runner picking car up wasnt communicative. No follow up call on results.
12/9/2025
Dominic S. VERIFIED CUSTOMER
Happy with the Service Advisor, Rudy Wilson, but had a couple of hiccups in communication throughout the 3 days my vehicle was in the Service department.
12/9/2025
Rich M. VERIFIED CUSTOMER
Rafael is very personable, friendly and honest service representative!
12/8/2025
Richard M. VERIFIED CUSTOMER
Andrew was great and was very knowledgeable. I am new to the Ford Family and so far I am impressed
12/6/2025
Ruben G. VERIFIED CUSTOMER
Good service.
A job well done. Good professional advice, very honest.
And we thank you. We appreciate your honesty, Merry Christmas.
12/6/2025
Adrian H. VERIFIED CUSTOMER
It was great!!
12/6/2025
Martin R. VERIFIED CUSTOMER
Super profesional
12/6/2025
Adrian A. VERIFIED CUSTOMER
Great customer service by Crystal.
12/6/2025
Maria C. VERIFIED CUSTOMER
Alejandra González es muy servicial y se preocupa por dar el mejor servicio
12/6/2025
Mario C. VERIFIED CUSTOMER
Very professional both driver and customer service thanks 2 all who participated
12/6/2025
Adrian C. VERIFIED CUSTOMER
He\nIs the best advisor they have there always a pleasure to Work with him , he is very knowledgeable and Professional thank you
12/6/2025
Michael B. VERIFIED CUSTOMER
Eduardo is the best. Great service coordinator. Will continue to come to him in the future.