Rudy is always very helpful. Had the opportunity to meet Dominic the service manager who has an open door policy if I have an issue. He’s always friendly and willing to assist to. My service was good. But it would be nice if they could expedite and get me out a little sooner.
11/22/2025
Mark G. VERIFIED CUSTOMER
Superior!
11/22/2025
Kevin G. VERIFIED CUSTOMER
Eduardo has been great to me. This is my third time working with him and I always request to work with him when I come back for service. Love the customer service at Norm Reeves
11/22/2025
Joshua V. VERIFIED CUSTOMER
Yall did not cover a simple warranty issue. Your techs had a ton of unreasonable excuses for not doing work to my Bronco.Nothing got fixed, including a recall issue. My wife an I had to call for updates. We drove a rental for 4 days that we had to pay for ourself. I felt completely not valued as a customer.the only reason I got my Bronco back was because my wife and I came in to get updated on the vehicle. Nobody had given us a call or text or email with any update for the four days that the bronco was with yall. This is the reason why most people do not want to bring their vehicle to a dealship, is because the lack of care that goes into a customer's situations. I use to refer people to this Ford Dealer to buy vehicles. I am a four time buyer of vehicles at this dealership. Due to this experience I had with the service department working on my vehicle, I will no longer be buying future vehicles from this dealer and will no longer refer anyone to Ford in Cerritos.
11/22/2025
Jeanette M. VERIFIED CUSTOMER
She was fantastic and excellent
11/22/2025
Sandra M. VERIFIED CUSTOMER
Mike was an excellent service writer. He was very attentive understanding
my needs and kept me informed on the progress in fixing my car.
11/22/2025
Robert H. VERIFIED CUSTOMER
Rudy and the team are excellent. Rudy has handled my truck on previous occasions. He is the best. But, the team is terrific too.
11/22/2025
Paul F. VERIFIED CUSTOMER
Too many issues to put in this box
11/21/2025
Ruben S. VERIFIED CUSTOMER
Excellent service support from Alejandro Gonzalez
11/21/2025
Timothy J. VERIFIED CUSTOMER
Crystal was outstanding in communicating the recommendation and was a great listener understanding what it was I needed during today’s visit. This was probably one of the best service managers I’ve ever had the pleasure to work with.
Thank you!
Tim Catlin
11/21/2025
Gloria S. VERIFIED CUSTOMER
Thanks
11/21/2025
Darl J. VERIFIED CUSTOMER
I had 4 different issues and one recall. All were taken care of and I’m extremely happy with the whole service process. The valet pickup and delivery is a great service.
11/21/2025
Jason K. VERIFIED CUSTOMER
Andrew provided great service and was very attentive whenever there were updates. Thank you Andrew and the entire staff for making every service fast and easy.
11/20/2025
Judil H. VERIFIED CUSTOMER
i recently had my vehicle serviced and the experience was outstanding. Francisco was exceptionally helpful throughout the entire process. i am thoroughly satisfied with the quality of the service provided. they addressed all my concerns with professionalism and efficiency. i highly recommend their services in any automotive needs.
11/20/2025
Transport Us. VERIFIED CUSTOMER
Oscar has always been a great help with the repairs of our vehicles. Thank you Oscar
11/20/2025
Steven B. VERIFIED CUSTOMER
Great service
11/20/2025
Harold M. VERIFIED CUSTOMER
Thank’s to the Team in General , starting from the advisor to the mechanic who did the job. Thanks Guys
11/20/2025
Diana F. VERIFIED CUSTOMER
100% satisfied Richard Juarez was a great help to get the problem fix on my vehicle and not only that his attention towards us answering any questions we had or concerns was nice. Will request him for my next appointment/service.