Overall my experience went good however several hours later after I got my car back the check engine light came on while driving. It may be a coincidence. I’ll see if it goes on tomorrow.
12/27/2025
Manuel V. VERIFIED CUSTOMER
Francisco Bretado always gives us the upmost professional service . He’s a pleasure to have him service us .
Thank you , Francisco !
Francisco , you are the best ????‼️
12/26/2025
Ignacio P. VERIFIED CUSTOMER
Richard was great to work with.
12/26/2025
Christine P. VERIFIED CUSTOMER
We are treated like a friend. Love the service department! Thank you Rudy ????
12/25/2025
Lidia U. VERIFIED CUSTOMER
Excellent service.
12/24/2025
Tiffanie M. VERIFIED CUSTOMER
Very friendly
12/24/2025
Jose S. VERIFIED CUSTOMER
Andrew did a good job attending me. Left home satisfied with the service!
12/24/2025
Mike H. VERIFIED CUSTOMER
Rafael Gonzales-Moran is the reason I go to Norm Reeves in Cerritos. Instead of going to TWO other Ford dealerships, Villa Ford and Fairway Ford, I will drive an extra 30 minutes to see Rafael. He is trustworthy, and that's a priority for me.
12/24/2025
Stephen P. VERIFIED CUSTOMER
I waited at your service department for more than 2 hours. I finally left. I will not go back.
12/24/2025
Diane P. VERIFIED CUSTOMER
Jesus was professional and attentive to the concerns of my car.
12/24/2025
William K. VERIFIED CUSTOMER
My one star Yelp review will explain my displeasure when I post it next week.
12/21/2025
Barbara L. VERIFIED CUSTOMER
Rafael provided excellent customer service. He is a definite asset to the dealership.
12/21/2025
Kevin J. VERIFIED CUSTOMER
Great service and timely
12/21/2025
Terry F. VERIFIED CUSTOMER
Francisco is the best.
12/20/2025
Aram M. VERIFIED CUSTOMER
Francisco is the best! Has been providing excellent customer service for past 6 years
12/20/2025
Derick D. VERIFIED CUSTOMER
Francisco is just simply amazing! Couldn’t have asked for a better service advisor
12/20/2025
Enrique A. VERIFIED CUSTOMER
My recent service experience was great. Eduardo was attentive and his communication with me was next level, he kept me up-to-date throughout the process. I appreciated his effort and customer service.
12/20/2025
Tara M. VERIFIED CUSTOMER
Richard is the best! He always takes care of all of our service needs. Friendly, knowledgeable and professional. Top notch!