Emma, Alejandra and our delivery driver (he was great and I apologize I can’t remember his name), they were all terrific. The fact that yet another Ford car is prematurely having costly problems that are not common, is a big, scary, red flag. À loyal Ford customer, we have already seen two past Fords eat up thousands before being told the car is essentially useless at around 36-55k miles and limited family driving. We asked for heavy warranty’s when the Edge “died”, as we could not afford to buy and carry loan after pumping so much into the vehicle. We got the warranties on the 2021 Escape and here we are a year and very low miles added, paying añ expensive uncovered repair. I love your dealership, but think my 40 year relationship with Ford is coming to an end. Our 15 year old Honda given as a gift to daighter seems to be doing just fine at 90k miles. So yes to the staff, no to continuing loyalty to Ford.
1/7/2026
Daishalon J. VERIFIED CUSTOMER
Got us in and out in a decent time considering staff was limited and quite a few vehicles were ahead of us being serviced.
1/5/2026
Lidia C. VERIFIED CUSTOMER
Richard showed great customer service from start to finish.
1/4/2026
Kevin R. VERIFIED CUSTOMER
Rafael was great. Helped me with the recall process on my Bronco and was able to get everything done quickly
1/4/2026
Giselle A. VERIFIED CUSTOMER
Outstanding customer service. Francisco was knowledgeable, attentive, and made the entire experience smooth and stress-free
1/2/2026
Cynthia Rosanna. VERIFIED CUSTOMER
Mike was very helpful and went above and beyond to help me. I’ve always been hesitant to take my car to the dealer for service but after my experience with Mike, I will be a returning customer.
1/2/2026
Evelia V. VERIFIED CUSTOMER
Rudy was great! Will definitely recommend him to a friend and/or family
1/1/2026
Garet B. VERIFIED CUSTOMER
Alejandra was great, very personable.
1/1/2026
Thomas B. VERIFIED CUSTOMER
How much do you pay a driver to pick up and return customers who are having their cars repaired?
12/31/2025
Maria R. VERIFIED CUSTOMER
Muy efficient y muy am able
12/31/2025
Ernest G. VERIFIED CUSTOMER
I brought my vehicle at 8 o’clock for my appointment didn’t get out till 230. They said it will be done at 10:30. I had to go over and ask about my vehicle and then they said they had to order the parts. It took six hours for them to find out they had to order apart. This is not on Crystal’s part. This is on your technician. six hours was kind of long to find out he had to order the part
12/31/2025
Marco H. VERIFIED CUSTOMER
Rafael was very helpful and gave me other information!!!
12/31/2025
Jeffrey K. VERIFIED CUSTOMER
I just completed the survey, but came back here to tell you that Rafael Gonzales is an outstanding member of your Norm Reeves team.
He was my Service Advisor for my recent visit, and he truly made me feel like a VIP customer.
I will absolutely recommend Norm Reeves to family and friends, and I will recommend they speak with Rafael for a superior customer service experience.
12/31/2025
Jill W. VERIFIED CUSTOMER
Mr Juarez was so personable and friendly, while maintaining true professionalism. I was and am grateful for his kindness and help today.
12/30/2025
Wendy I. VERIFIED CUSTOMER
Rafael was fantastic. I've had the pleasure of working with him on a number of occasions and he has never been anything but professional and attentive. He is a great asset to Norm Reeves. He provides exceptional customer service and makes us feel welcome.
12/29/2025
Michael F. VERIFIED CUSTOMER
Absolutely loved Rudolph!
12/29/2025
George H. VERIFIED CUSTOMER
Thank you
12/29/2025
Jerry C. VERIFIED CUSTOMER
Rudolph Wilson consistently goes above & beyond for customers. He is the most helpful & competent customer service representative I have ever dealt with at a dealership
12/28/2025
Solomon H. VERIFIED CUSTOMER
Awesome dude nice to meet someone from the uk
12/28/2025
Daniel D. VERIFIED CUSTOMER
Glad that Rudolph mentioned a small oil leak that needs to be looked at!