My unsatisfactory experience was summarized in a lengthy email to Keavon Jurgen. The missteps occurred with 4 service advisors involved. The director attempted to overcome the bad service, but further negative experiences occurred. My summary was emailed online Feb 28 and acknowledged by Donnie on Mar 1. As of today Mar 3, I have not heard from Keavon or anyone else that would speak to my experiences.
3/3/2026
Victoria S. VERIFIED CUSTOMER
Mike was great.
3/2/2026
Timothy T. VERIFIED CUSTOMER
They were on time ???? with the service.
3/1/2026
Maricela D. VERIFIED CUSTOMER
Do NOT contact me. For someone who scheduled an appointment, service wait time is too long.
3/1/2026
Maria H. VERIFIED CUSTOMER
We always get the best service. Live far, but it’s a dealer of preference.
Great team! Thank you
3/1/2026
Daniel K. VERIFIED CUSTOMER
Rudy is great to work with. Keeps you update throughout repair process.
3/1/2026
Bruce L. VERIFIED CUSTOMER
Andrew was prompt, professional and responsive in checking me in, updating me and handling my cars service needs.
2/28/2026
Mark M. VERIFIED CUSTOMER
RUDY has been fantastic! Great communication and kept me well informed throughout the entire process. A very positive experience with Rudy as my service advisor. Thank you
2/28/2026
Mary Ann. VERIFIED CUSTOMER
Francisco explained what service the vehicle needed and the timeframe. I received a loaner vehicle and my car was washed before it as returned.
2/28/2026
Richard F. VERIFIED CUSTOMER
Great service today.
2/27/2026
Jessie R. VERIFIED CUSTOMER
I truly appreciated Raymond giving me almost daily updates on my car and more or less when my car would finally be ready. The updates were really important to me and appreciated it.
2/26/2026
Simon H. VERIFIED CUSTOMER
Getting my vehicle maintenance with Francisco is always a pleasure.
2/26/2026
George M. VERIFIED CUSTOMER
Service to my Lincoln MKZ was handled by Francisco Bretado and was done with excellence. He followed it to a speedy end. The car looks and drives like new. Big thanks to Francisco and Norm Reeves. Thanks again Francisco.
2/26/2026
Derick . VERIFIED CUSTOMER
Great experience thank you
2/26/2026
Christopher R. VERIFIED CUSTOMER
Thank you for the quick service
2/26/2026
Grisel R. VERIFIED CUSTOMER
Fast effective service
2/26/2026
Joe M. VERIFIED CUSTOMER
Richard is a great service writer. He always kept me abreast of how my car was and any new findings. He is definitely an asset to your service department. You’ll definitely be seeing my services again.
2/26/2026
Maria G. VERIFIED CUSTOMER
Gracias a los que me atendieron, me hicieron sentir muy confortable