Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

The service writer Jesus has terrible customer service ethics. He took my Lincoln in wrote down things I didn't even say about seat belts which they are fine?? Then didn't give any estimate. It 0.00. Then I didnt know about the diagnosis charge. He promise car Tuesday had car in on Friday. He got sick but didnt have anyone follow up to.tell me anything.i liked your dealership in the past. But I won't be back. My father was a service manager at a dealship for many years. And he made sure the customers were treated with respect and courtesy. Thank you! Kerry

Eduardo always provides excellent costumer service, goes the extra mile to provide information about my car's needs in a manner that is understandable. Always available to answer questions and concerns. He is the BEST!!

Very timely and professional service. Technician was personable and professional. This remote recall service is outstanding. Highly recommend this remote approach works very well and is a real time-saver

Muy buen servicio y atención muchas gracias

Loved the way i was treated and the job that was done. Thank you !!!

Excellent service

Exelent service thanks for everything

Richard was amazing and did a great job. He answered all of my questions and was very detailed in his explanations. He went over everything with me from the car and its features to the functions and even helped me set up my rewards points. I have nothing but great things to say about him. I would absolutely recommend Richard and would give him a well deserved five-star review.

Easy to talk to. No issues. Thanks

They check my car and they didn’t perform the recalls My Lincoln Corsair 2021 have more then three re-calls

I paid $130 for The Works oil change, which includes checking and topping off fluids. After the service, the coolant reservoir was completely empty, even though the radiator cap was sealed tight. My brother caught the issue and had to add an entire gallon of coolant. This could have caused serious damage to my vehicle if it had gone unnoticed. I did speak with a manager named Dominic and explained my concerns. During that conversation, I felt accountability was not taken, as he was quick to suggest that my vehicle had a coolant leak, placing blame on my car rather than acknowledging that the fluid check may have been missed during service. After further evaluation, I confirmed there is no leak, the mechanic who serviced the coolant system checked it thoroughly and found no issues. I am disappointed that a service I paid for was not fully provided and with how the concern was initially handled.

Rafael was above and beyond! He very professional and what he does.

Jesus was very nice and provided good customer service. Unfortunately what he would say was not truthful. First I got promised my car same day. I got a call late in the day saying it would not be ready but the next day early morning I should be getting an update. Next day I got no call I had to call in. Around 11am I got an update saying my car was not ready and was expected to be ready by 4pm since the employees were having a holiday party. Since I work overnight I told Jesus I would either arrange someone to pick up car for me or I’d go myself around 9pm. I was told my keys and all info would be passed along to sales dept. my sister arrives around 830pm and is told they have no clue where my paper work is at or where my key was at. My sister was told “come back tomorrow”. She had to take another uber home. And I had to take an uber to work and back home. Next day I call in the morning and they inform me car is still not ready but it would be ready by 11am and as soon it is ready it would be dropped off at my home. Jesus even mentioned it was very dusty and he would arrange a car wash. 1pm rolls around and still no car. I call and I’m told “it is on its way”. Car arrives at my home around 2pm. (It is a 14 min drive). Car arrives unwashed. At this point I have no resolution on one of my issues and another issue I was told was resolved was not resolved. I call Jesus to get an update if a part is covered under my warranty or not. He promises to call back. I also let him know my brakes had an additional issue. He told me once we know if the part( cowl) is covered or not he would get it all scheduled together. He promised a call back. This is the last I hear from him in almost 3 weeks. I tried every way of contacting him. Called service and was told he was on calls or with customers. I tried texting some of the ford numbers that had text me. Was promised a response and would never get one. I left messages w the receptionist for Jesus and for a service manager. Never got any calls what so ever. I emailed the general inquiry I had a person from sales call me and actually tell me no person in service is named Jesus and to try speaking to any other person. Which I did and all would simply leave a message for Jesus. I even emailed the BBB for help reaching a resolution. At almost a month after my initial visit I finally got Jesus on the phone. He then informed me the cowl was not covered and that my brake issue would require another visit which I could schedule when I’m ready. Unfortunately my next month is already booked with travel. Unfortunately I will need to put off another visit. Completely disappointed in the service I received. Long time Cerritos ford customer.

Great service from Crystal

Richard goes above and beyond to make sure we are informed and that the whole service process is smooth.

It was great that you had mobile service and I c didn't have to bring my car or pick it up. Everything else was great. I was not happy that they had my car all this time and brought it back dirty.

A+ The home service was awesome. Thank you. JP

Rudolph is a true professional and a treasure to the dealership! Pleasant courteous, and thorough! Perfect follow-up!

This place has the worst customer Ford Service department in my area. I bring my vehicle in for the multiple safety recall issues and of course they still state they can't do anything to fix the Ford Explorer recalls. I warn everyone do not buy a Ford because they do not stand by their product or Ford safety. I left my vehicle with them around 9:30am this morning and stated I need it back before 2:30 to pick up my child from school. No message or call from Ford at 2:00pm so I call them. Nobody answers the phone at dealership until 2:15pm. I stated please have the vehicle washed before I pick it up. Obviously I had to make other arrangements for my child since our vehicle was not leaving the dealership until after 2:30pm. Wife arrives at dealership at 2:40pm and it was not washed and is still filthy. This is a very common occurrence with this particular Ford dealership. They definitely don't want returning customers. This 2017 was the 3rd Ford vehicle in a row that we purchased from Ford but this 2017 Ford Explorer has been the worst vehicle we ever owned and this dealership is horrible.

Jesus **** is a 10/10. He made everything easy for me to understand. He gave me excellent customer service. He needs a bonus.