Rudy was a the best! Professional, friendly and very kind, especially with seniors. He goes out of his way to assist us. Thank you, Rudy!!!????
1/29/2026
Joanne O. VERIFIED CUSTOMER
The technician was wonderful! Polite and knowledgeable!
1/29/2026
Eric R. VERIFIED CUSTOMER
After having a really bad service at ford dealership f Glendale we came to norms reeves of Cerritos ,and what a difference!! So happy for their service and professionalism and respect, Mr Richard Juarez very attentive and friendly as knowledge, hands down to the whole department!! Thanks Richard ????????
1/29/2026
Marlene C. VERIFIED CUSTOMER
Very nice and fixed the issue fast
1/29/2026
Mark Patrick. VERIFIED CUSTOMER
I appreciate the concierge service picking up my car however, my car was in the shop for two days and then returned to me without even a charged top off so I had about 40% charge.. I think going the extra mile and returning it with the car wash or vacuum out and certainly a charged top off would've been nice
1/28/2026
Transport Us. VERIFIED CUSTOMER
Oscar in the service dept is a great asset to this ford dealership. He is always prompt and very professional everything we go in for repairs. Thanks Oscar
1/28/2026
Steven H. VERIFIED CUSTOMER
Thank you for everything and for your help I really appreciate it also I would like to thank Francisco for all his help letting me know what was happening with my truck while it was being serviced.
1/28/2026
Deborah T. VERIFIED CUSTOMER
You guys are the BEST! So efficient, kind and on time!!!!
Francisco B is very knowledgeable, personable and
I think he may have convinced my husband of a new Aviator soon!!!!
I will continue my sakes and service with your dealership
1/27/2026
Miguel B. VERIFIED CUSTOMER
After I left my unit, some questions arose, so I sent an email to Rafael, but he didn't reply. Then I left messages, but he didn't call me back either. I had to call, and the person who answered resolved my questions. I am dissatisfied with their technician who wrote that the sound my transmission is making is normal. I'm going to take it to another Ford dealership.
1/27/2026
Jeremy V. VERIFIED CUSTOMER
Rudy did a great job taking care of my situation as well as Eduardo while Rudy was on vacation. Thanks to Rudy my problem is situated. Thank you guys!!
1/27/2026
Arthur J. VERIFIED CUSTOMER
I recently had service done to my vehicle on Jan 23
I requested to Fernando Bretado that I needed an oil change and tire
rotation. The tire rotation was not completed. I spoke with Fernando who told me I needed new tires. I am scheduled to return my lease this year and see no reason to purchase new tires at this time. I paid for a service that wasn’t done.
1/26/2026
Ricardo G. VERIFIED CUSTOMER
His very nice and very easy to talk to.. his the best all I know…????????????
1/26/2026
Connie Q. VERIFIED CUSTOMER
Andrew provided excellent customer service.
He was professional, listened and was a pleasure to meet.
1/26/2026
Joanna . VERIFIED CUSTOMER
When I dropped off my vehicle, my original advisor made me aware that it might be in service for 3 days. In all, my vehicle was there 11 days.
My advisor let me know a couple days later that he’d be going on vacation and that someone else would be my advisor. That advisor didn’t make me aware of what the diagnostic on my vehicle showed until 7 days later and that was because I called and texted repeatedly until I was able to get a hold of someone.
Once I was finally able to get my car back I noticed sticky residue on my center console.
Overall, I am very disappointed with the service and the lack of communication I received over the 11 days.
I will be asking for some sort of compensation.
1/25/2026
John J. VERIFIED CUSTOMER
Amazing hospitality. Crystal made my time there stress free.
1/25/2026
David T. VERIFIED CUSTOMER
The service I received from Francisco Bretado was Outstanding.
David T
1/24/2026
Sergio R. VERIFIED CUSTOMER
I had an excellent experience thanks to Eduardo. His professionalism, clear communication, and attention to detail made the entire visit stress free. 5 stars to Ford Reeves Cerritos provided by Eduardo who helped with the process.
1/24/2026
Chuck B. VERIFIED CUSTOMER
Very kind and good service
1/24/2026
Jovito J. VERIFIED CUSTOMER
Eduardo, as always, provides the best customer service!
1/23/2026
Debbie C. VERIFIED CUSTOMER
Eduardo was very knowledgeable and friendly. Great customer service.