Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Rudy took care of all my requests. He promised to have vehicles completed when I needed it and it was. He is very easy to work with

Richard went over and beyond to get all of my car service needs completed today, 10/30/2025, as I am taking a road trip soon and would not have time to bring it back in. Richard is a real asset to Norm Reeves of Cerritos. Thank you, Richard.

I felt like he really tried to help me out and go above and beyond what was expected. His customer service was excellent

Rudy was amazing. Ford never ever fails me. They have been amazing for 25yrs to me and longer for my family!! Ford family forever!

Great job by Richard

Rudolph was very friendly and curtious and knowledgeable about my issues and kept me informed every step of the way. Best car person ever!

Outstanding young man. Good hire

Very good service

Very happy, great customer service

Richard Juarez is the GOAT Greatest of all time. I truly can't thank him enough for his help

I retired from IBM and dealing with Eduardo Millan reminds me of being back at work again. He definitely is a man of his word. If he says he’s gonna do something you don’t have to worry about it. He reminds me of a Southern. What good are you without your word. I know he’s the manager, but he definitely leads by example. He should be the face of Norm Reeves Ford Lincoln Cerritos. When the shuttle was out too far away, he came up to me and told me I’m gonna get you Uber to your house and I will also have the car dropped off when it was finished. He did not ask me he just went the extra mile. The car was returned with the part replaced and the car was washed. He is by far the best individual I have ever dealt with at a Ford service dealership. The car was completed in a timely manner and returned in a timely manner. Outstanding customer service, very satisfied, exceeded all my expectations. we used to do Customer service training classes, every five years in IBM. You should have him put on a customer training class for fellow employees. He would be the right person to teach that class. I’m a true believer of first impression is the last impression. My first impression of him was 100% right he’s a man of his word. It is always a pleasure to deal with him. He is also very personable. You guys should give him a raise so another dealership doesn’t steal him.

I didn’t buy my Ford Escape at Cerritos, but my first service appt at Cerritos was fantastic. Greeted by everyone and Crystal

I look forward to speaking with whomever may concern from higher management personnel in Norm Reeves Lincoln before I would like proceed to share or post any negative comments of my experiences in all recent years.

Rafael, as usual, did a remarkable job with my service request. He listens to my concerns and does everything to rectify my issue. I appreciate the service that he always provide!

Richard is a great serviceman, and I was very.I was very happy with his service.Nobody's better, I give him two thumbs up.He's the best.I hope that the next time I have to take my card there.I get to deal with him.Personally nobody else

The only thing I can think of is that they were going to wash my car, but they notified me it was done and when I got there, the car was still dirty so besides that I’ve always liked dealing with Ford

Mike was great????

He’s a gentleman who knows how to get the job done.

Richard is always such a pleasure to deal with.

Amazing customer service from Oscar and great communication throughout the whole process with my vehicle service.