Excellent service. Eduardo had great costumer service for my first visit. I will continue to get my service at done Norm Reeves.
12/13/2025
Nigel C. VERIFIED CUSTOMER
Very professional, and helpful. Was dealing with a lot personally, and he was upfront with me. Helped me through the process. Thank you.
12/12/2025
Janice C. VERIFIED CUSTOMER
Eduardo was so pleasant to work with and is an excellent service advisor/manager. I ended up needing to replace my tires and he gave me options to purchase them. He also helped me with the rebate and to use my Ford rewards. Eduardo is a real asset to the Norm Reeves Ford Service Dept and will request for my car’s future service needs.
12/12/2025
Salvador A. VERIFIED CUSTOMER
Great service with the help of Rudy.
12/12/2025
Helen A. VERIFIED CUSTOMER
Rafael Gonzales-moran worked very hard to get the best service for me. His communications/texts kept me apprised of progress and were very responsive to my questions. It was a pleasure interacting with Rafael.
12/12/2025
James C. VERIFIED CUSTOMER
I would have appreciated it if the service tech would have told me my car was ready rather than me having to ask around
12/12/2025
Keith R. VERIFIED CUSTOMER
He kept me up to speed with the service happening
12/12/2025
Douglas D. VERIFIED CUSTOMER
Rudolph was outstanding! Very nice and professional! Always a good experience at Norm Reeves Ford Cerritos!
12/12/2025
Melissa R. VERIFIED CUSTOMER
Rafael was very attentive and was so helpful with the car rental process as well as fixing all the issues with my current vehicle. I am so grateful because I was stressing out about how to resolve these issues but he reassured me that it would all be resolved and not to worry. Thank you for having a great employee who provides excellent customer service!
12/12/2025
Jeffrey O. VERIFIED CUSTOMER
Amazing customer service! However I noticed my email is incorrect on my paperwork. The correct email is
12/12/2025
Greg A. VERIFIED CUSTOMER
Mike Mosley gets 5 star rating.
12/12/2025
Noe R. VERIFIED CUSTOMER
Great and fast service
12/11/2025
Margaret M. VERIFIED CUSTOMER
Andrew was friendly but respectful. Communicated well and listened to my issue. Tried to reach me a number of times to let me know my car was ready when he was unaware I was having phone issues. Offered the drop off / pick up service which was greatly appreciated and the car wash. I have not been back in years because of a Ford problem I experienced, not an issue with the service department but it still made me not want to have any dealings with anything associated with Ford. Andrew’s service and demeanor have changed my mind about that and I will consider coming back for service in the future
12/11/2025
Rebecca S. VERIFIED CUSTOMER
Rafael was very pleasant to work with. He greeted me as a friend when I arrived, politely open the door for me when the initial service request was written. Correctly predicted the amount of time the service would take and reviewed the service technicians notes with me during the pick up process.
Rafael was straight forward with my request for servicing my Ford Fusion, suggesting that the support I was requesting would be best performed after the holidays. Very pleased to work with Rafael and would like to continue working with him in the future.
12/11/2025
Brenda F. VERIFIED CUSTOMER
Efficient fast friendly
12/11/2025
Adrian Y. VERIFIED CUSTOMER
Rafael was attentive and helped get us across the finish line with the problems our Lincoln presented.
12/11/2025
Angelina D. VERIFIED CUSTOMER
I am very satisfied with the Service, and I said Thank You to Jesus ****
12/11/2025
Jesus L. VERIFIED CUSTOMER
No I went for a brake service that I previously requested. And that service was not performed ( even tho I already upfront payment service since I bought my car) now I feel not safe driving , on top of that I’m not having the time to go there every day to get it done. I’m completely unsatisfied
12/11/2025
Tyniece L. VERIFIED CUSTOMER
Richard was very understanding throughout the whole process, sadly the price was just to high for me, so they stopped working on my car washed it up for me and i went to pick it up
12/11/2025
Michelle R. VERIFIED CUSTOMER
89.95 coupon was not applied. Runner picking car up wasnt communicative. No follow up call on results.