Communication with Ford was inconsistent and nearly impossible to initiate. Most of the time, I would get status updates at the end of the day, after many attempts from me or my wife to contact by phone and/or text messaging, because updates didn't come when they were supposed to. When the updates finally came, the information was always very vague, most of the time dissapointing, and left us with questions that wouldn't get answered until the next day. This was not a good experience at all and we will be looking for a different place to take our vehicle next time.
9/19/2025
Hanson R. VERIFIED CUSTOMER
I waited a full week for a diagnosis and didn’t get one. Furthermore, I requested my car be done with no later than Tuesday and didn’t get that until Wednesday morning because no one reached out to contact about it being done. When I checked it in on the Wednesday before, Richard was saying that he would get it to me no later than Monday.
9/19/2025
Robert F. VERIFIED CUSTOMER
Work documented on order was incomplete.
9/19/2025
Tim J. VERIFIED CUSTOMER
Check in was pleasant
9/19/2025
Jesus D. VERIFIED CUSTOMER
Thank you Rafael. Very professional and friendly.
9/19/2025
Venetta D. VERIFIED CUSTOMER
Excellent service
9/19/2025
Raul V. VERIFIED CUSTOMER
Richard is a real professional advisor , 5 stars for him , and 5 stars for for the service department, all of them .
9/19/2025
Doreen T. VERIFIED CUSTOMER
Everything was great
9/19/2025
Paul V. VERIFIED CUSTOMER
I was happy for the home service and can’t wait for more of it as I have a little drive to get to the dealership and other dealers cop an attitude if I use them cause they close.
9/18/2025
Carmen /. VERIFIED CUSTOMER
Good customer service
9/18/2025
Pearl C. VERIFIED CUSTOMER
Alejandra did her job very well and also the rest of the team. Kudos to all!
9/18/2025
Esmeralda F. VERIFIED CUSTOMER
I’ve had maintenance done here before and with previous reps, it just feels like they’re trying to get rid of you but this last time, Rafael was such a genuinely positive experience and very helpful and upfront about everything! Thank you so much!
9/18/2025
Richard R. VERIFIED CUSTOMER
Alejandra and the whole crew that took care of my truck were awesome! They all went above and beyond to take care of me! That you all so much! The service was excellent! Thank you Cerrito’s Ford Dealership! Rich????
9/18/2025
Brian M. VERIFIED CUSTOMER
Not only would I trust my vehicles with Norm Reeves and Eduardo, I would trust my life…
9/18/2025
Gamaliel V. VERIFIED CUSTOMER
Rafael provided the best customer service and help me answer every question regarding my truck. Very knowledgeable and honest. Will definitely recommend his services to anyone.
9/17/2025
Robert C. VERIFIED CUSTOMER
Appreciate the accommodating service
9/17/2025
Aja P. VERIFIED CUSTOMER
Rafael was very polite and kind. He keeps great communication throughout the process. He also went above and beyond to check an issue even though they were short-staffed and had to initiate work that day. Rafael gave me a 5 star experience!
9/17/2025
Adrian C. VERIFIED CUSTOMER
Rafael is Amazing! I had such a great experience with him that I was for sure going to write this review, and I completely forgot! My vehicle, definitely not a 2015 Mustang GT, did not want to turn on today. On my way to Norm Reeves Cerritos, I thought to myself “Man I hope The homie from last time helps me out. As I walked past his desk, I didn’t see him! “Damn, I thought. “He’s not there.” All I could think about was that he got fired because he didn’t get enough reviews, and I felt a little bad! Then out of nowhere,I see him. “Sh*t, I never wrote him the review!” And how blessed was I too have him help me again. I knew I was going to get great service, but I had to face him, he was going to remember me as the dude that didn’t leave him a review! But he didn’t, and then I felt hurt, but it went away because I’m still alive and I can keep my word. So To Rafael, great job and thank you for your excellent customer service, keep it up!