Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Well done, I’m satisfied

Great costumer service.

Francisco made my visit a great experience. I appreciate his caring and how quickly he got my battery issues completed in a timely manner. I was able to keep all my scheduled appointments for the day. I give him two thumbs (plus) for a job well done. THANK YOU!

Francisco Bretado is a awesome service person He represents Ford very well and his customers.

Excellent service!

Edwardo stands out as an exemplary representative of the Norm Reeves family. He knows the history of my car, and is committed to seeing that the problem with the car is addressed and corrected. Edwardo understands the importance of exceptional service and shows it by how he interacts with his customers.

Richard was great always kept me informed

Eduardo is the best. Always looking to help the customer. I will probably remain a ford customer because of him.

Amazing working with Rafael! Very communicative every step of the way, explained perfectly what the technician was advising, helped me along the way and made sure my vehicle was in good hands! After my vehicle sat in another dealer for 2 months unrepaired, Rafael ensured me his top techs would be able to diagnose my vehicles in a professional and speedy manor!

Thank you

Francisco is outstanding. Great helpful service and always in a great mood with reassuring information, he’s the man!

Great service. Polite employees and very helpful.

Good person

Crystal provided fantastic service for my vehicle. I will call her again

The guys at the service is always very professional & kind and knowledgeable about everything and the services. I appreciate them!

Excelente servicio y asesoría

I brought my car to Norm Reeves Ford because I was experiencing an issue where, when accelerating, the RPMs would climb but the car would not pick up speed. On surface streets it was hardly noticeable, but on the freeway it was very obvious—I wasn’t able to reach freeway speeds no matter how much I pressed the accelerator. I purchased my vehicle here and have always received excellent service in the past, but this experience has been very disappointing. It took 6 days just to get my car back. I was told I could not receive a rental until a diagnosis was made. I called several times to check on the status, was told it could be a transmission issue, and had to get a Lyft home. For 4 days there was no diagnosis, and finally on the fifth day I was told my car was ready for pickup. I was ecstatic—until I drove home on the freeway and realized the issue was exactly the same. When I called back, I was told the mechanic had only test-driven the car on surface streets, despite me clearly explaining that the problem occurs on the freeway. The service center was then closed for Labor Day weekend, and I was told to bring it back Tuesday. I rely on this car for work, I am a single mom, and I only have one vehicle. This delay and lack of resolution is costing me time, money, and peace of mind. I am extremely disappointed that the issue was not properly addressed, I am no closer to a diagnosis or a solution, and I still do not have access to a rental car. This is unacceptable.

Rudy took great care of us and our car.

Very helpful!

Mike is doing very good job and easy to talk