Richard did a good job, the car runs great, thank you all. Manny Valenzuela
10/4/2025
Ernest F. VERIFIED CUSTOMER
I always enjoy working with Franco. Everything needed was taken care of and I am so glad that I purchased the extended warranty. Well worth it.
10/3/2025
Lilia R. VERIFIED CUSTOMER
Cerritos is the Best and So is Francisco ????
10/3/2025
Johnnie H. VERIFIED CUSTOMER
Thank you so much you were so kind and helpful and I really appreciate everything you guys done for me. May God bless you.
10/3/2025
Harry W. VERIFIED CUSTOMER
None
10/2/2025
Kyle S. VERIFIED CUSTOMER
Great
10/2/2025
Sergio A. VERIFIED CUSTOMER
Good service, and nice guy professional
10/2/2025
Anthony S. VERIFIED CUSTOMER
My pleasure
Tony Soto
10/1/2025
Jacob K. VERIFIED CUSTOMER
Big shoutout to Francisco and Emma at Norm Reeves Lincoln!!!
My family's in the auto repair business, so I've always been pretty skeptical of dealership service. But over the last four years, these two have completely changed my mind.
I know there are some rough reviews out there, but honestly, my experience has been the total opposite. Francisco always tells me what's really needed, breaks down the pros and cons, and never pushes unnecessary work. He's respected my budget while keeping my Lincoln running RIGHT--and even helped me get set up with an extended warranty before mine expired. That kind of honesty and knowledge is hard to find, and something I never expected.
Emma in the loaner department has been just as great. She's upfront about availability, super flexible with my family's schedule, and always calls me back quickly. It takes so much stress out of the process.
If you want a team that's transparent, professional, and genuinely helpful--not just trying to upsell you--go see Francisco, and if you need a loaner--trust that Emma will make the loaner side a breeze. I can't recommend Norm Reeves Lincoln in Cerritos enough for service, warranty, and recall work!!!
10/1/2025
Raul S. VERIFIED CUSTOMER
mr rudolph wilson is the best service provider
easy to talk with him
explain everything to me
10/1/2025
Lourdes V. VERIFIED CUSTOMER
Eduardo goes above and beyond to make sure everything is right. He is very personable and professional.
10/1/2025
Remediof R. VERIFIED CUSTOMER
Rudy was very helpful and very knowledgeable
9/30/2025
Joe V. VERIFIED CUSTOMER
I am very happy with the service that Crystal and the service team provide at Norm Reeves Ford.
9/30/2025
Ruth Rene. VERIFIED CUSTOMER
Honestly, the only reason I say yes, is because Mike was a good guy and he took care of the situation. Making an appointment and talking to people on the phone was not a good experience. Once I got there, I was even told I didn’t have an appointment that it was made for the wrong location. I explained what happened to Mike and he took care of everything and saved the day. Great customer service was received from Mike.
9/30/2025
Charmaine S. VERIFIED CUSTOMER
Awesome services
9/30/2025
Sonia C. VERIFIED CUSTOMER
Eduardo was excellent very knowledgeable and always takes care of us super satisfied five star
9/29/2025
David T. VERIFIED CUSTOMER
The service I received was Excellent. Thanks Rafael have a Blessed day
9/29/2025
Marc Aaron. VERIFIED CUSTOMER
Did not fix problem with start/stop function. Window auto up/ down.
9/29/2025
Arthur S. VERIFIED CUSTOMER
Rafael was very helpful.was friendly.should hired more people like him.i will ask for him on my next visit for service.thanks again .Linda Santos.