I typed a comment and it disappeared. However I want to praise Francisco for the peace of mind I felt with his professional and caring resolution to my problem. THANK FRANCISCO for my card care and my peace of mind.
1/1/2023
Michael B. VERIFIED CUSTOMER
I was advised that I should not be using E85 on my ‘16 Ford Focus SE after a P0171 LEAN code popped up on the ODB reader. However, my car had a flexfuel badge on it (prior to me removing it a year ago) which means that it should be good with E85 and regular fuel (apart from diesel of course). Further more, I have been using E85 every now and then since I bought my car back in June of 2019. If my car in fact just took regular fuel, then why would it have a flex fuel badge or why didn’t the sensors trigger (02/PCM) after using E85 for that long? It is concerning that the technician made a recommendation not to use E85 when FORD official website clearly states that Flex Fuel Vehicles can take E85.
12/31/2022
Jose L. VERIFIED CUSTOMER
Tony did a good job, a super job, he was very friendly and what he told me, he did it .thanks
12/31/2022
Diana A. VERIFIED CUSTOMER
My car is now making a noise that it was not making before I got my service. I’ve had my oil change done at this location before but my car has not made the noise it is making now.
12/31/2022
Jared L. VERIFIED CUSTOMER
Thank you for your help
12/31/2022
Rondal P. VERIFIED CUSTOMER
He was very nice and superior got service done
Within the time he gave me. I say again thank you.
12/31/2022
Ron S. VERIFIED CUSTOMER
THE REPAIR ISSUE WAS NEVER FIXED THE FIRST TIME. Wife was not safe driving the car. After the recall repairs the car turned into a lemon.
12/31/2022
Mike S. VERIFIED CUSTOMER
I had a very poor experience with your service team yesterday. I came back today to give you another chance. Fortunately I was greeted by Rafael who took the time to understand the issue and unlike the other employees I dealt with tried to find a solution. He went above and beyond and turned a bad situation into a positive one. Fortunately, for Norm Reeves you have him on your team because instead of losing a customer for good, he was able to turn a bad situation to a positive one.
12/31/2022
Abel G. VERIFIED CUSTOMER
Completely satisfied
12/31/2022
Leonardo C. VERIFIED CUSTOMER
Our car's battery got dead and we had to make a stop by Cerritos Ford. The place was full of cars,but the service is always done fast and easy to go in and out. Rafael is our main contact there to repair our car. He came back from his lunch to helps us take care of our car! Amazing!!! Thank you again Rafael and Ford Cerritos for your outstanding customer services. Happy New Year to all at Ford Cerritos!
12/30/2022
Margarita R. VERIFIED CUSTOMER
Rafael Gonzales-moran went above and beyond to accommodate my car serviced promptly. Furthermore, he made additional recommendations so my vehicle can operate to pick performance. For over five years, Rafael has always performed excellent customer service. Management should provide Rafael a raise or a plack of service for his commitment to going above and beyond for his customers. Should you need to contact me, my number is ****-****-xxxx; Mark Anthony Campoy.
12/30/2022
Chris C. VERIFIED CUSTOMER
The braking system is restored to excellent performance. I put it your test driving home 80 miles on freeways, city streets and mountain roads. Meets/exceeds expectations.
12/30/2022
Rosa G. VERIFIED CUSTOMER
Mr. Wilson provided great customer service. I am very satisfied.
12/30/2022
Gabriela A. VERIFIED CUSTOMER
Tony took his time to explain the service done to the vehicle.
12/30/2022
Cindy L. VERIFIED CUSTOMER
Rudy was fantastic but when I picked my car another member helped me and she said it would take 15-20 minutes to get my car pulled around. It took 35 minutes for me to get my car. The whole time there was four guys who standing around talking about lunch and I made a second request and one of those went to get my car. I won’t be back to your dealership.
12/30/2022
Michele V. VERIFIED CUSTOMER
Car completed much faster than quoted. Rafael very friendly.